Find Jobs In United States - Find the Best Jobs online
 

 

 

Check with seller Quality Assurance Associate Bridgeport

Published date: April 3, 2022
  • Location: Bridgeport, Connecticut, United States

Responsible for maintaining performance standards for customer service representatives to ensure quality service. Tasked with Call Monitoring. In additional to reviewing calls and grading based on specific call scripts, analysis of patterns and anomalies should be identified. Must be knowledgeable across departmental responsibilities and client specific details as well as the job of the Customer Service Representative.

Essential Duties and Responsibilities: Includes the following which may vary based on the scope of work for the specific Business Client. Other duties may be assigned.

Enter and track complaints, grievances, appeals, and significant events. Each process may have different requirements and forms to complete with specific timeframes.
Perform Call Quality Monitoring and reporting. Listen and grade calls performed by customer service representatives and outline performance improvement areas for retraining.
Participate in auditing of claims, trips, calls, and eligibility. May require investigation, monitoring, and other types of research and analysis.
Participate in cross training of job-specific responsibilities and provide backup work to help other members of QA Team.
Track and document different performance standards for reporting.
Other special projects and/or duties as assigned

Education and/or Experience

High School Diploma required, College Degree preferred. Prior experience working in Quality Assurance preferred.

Language Skills

English proficiency required, additionally languages preferred. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

Shift Hours: Monday- Friday 8:00am-5:00pm

Mandatory Training: Monday- Friday 4/11/22-4/22/22 (8:00am-5:00pm)

Vaccination Required

CTS offers a competitive, performance based, salary and fringe benefits program. CTS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Any discriminatory action can be a cause for disciplinary action.

JOB CODE: 1000157

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Pipefitter
    Pipefitter
    Computer & IT - Bridgeport (Connecticut) - April 3, 2022 Check with seller

    Job Description Join New England’s construction staffing company, STP is hiring a Journeyman Pipefitter to work on commercial and industrial projects. We pride ourselves in keeping our employees close to home and being flexible with our projects so y...

  • Security Guard-Mon-Fri- 1st Shift
    Security Guard-Mon-Fri- 1st Shift
    Computer & IT - Bridgeport (Connecticut) - April 3, 2022 Check with seller

    Security Officer We help make your world a safer place. Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,0...

  • Quality Program Manager
    Quality Program Manager
    Computer & IT - Bridgeport (Connecticut) - April 3, 2022 Check with seller

    COVID-19 continues to significantly impact our employees, families and communities. With employee health and safety as our top priority, and as a federal contractor, Lockheed Martin is taking action to address the increased risk and uncertainty COVID...

Comments

    Leave your comment (spam and offensive messages will be removed)

    Website using cooking and goole tagmanager

    Find jobs post jobs for free - wordhome - Site map xml

    chợ tốt việc làm - chợ tốt mua bán - chợ tốt bất động sản - rao vặt miễn phí - việc làm báo mua bán

    job in usa | job in singapore | job in taiwan | job in india