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Check with seller Recreation Facility Assistant Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

Summary of Job Duties

The approved hiring pay for this position is $20.33 - $25.41/hour.

OVERVIEW OF POSITION / DEPARTMENT
This position provides support for the Recreation Center performing facility and/or front desk operations, customer service, cash handling, use of registration software, clerical and program support. Will be responsible for answering phones, checking in participants, registrations, memberships, reservations, light cleaning and custodial duties, and performs other duties as assigned. This position is a general clerical/customer service position that works in a high performance, customer-focused team environment and is responsible for customer-oriented tasks.

The Recreation Facility Assistant serves as the first point of contact for customers and will assist inquiries in person, on the phone and electronically. This position requires a high level of problem-solving ability, self-initiative and the ability and willingness to work at times without direct supervision. Dependability and confidentiality are additional aspects of the job. Provides support and assistance to City employees, citizens and a variety of other customers. Flexibility of schedule, which may include evenings and weekends, and dependability, are key aspects of this position.

City of Aurora, Colorado
It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of: Integrity, Respect, Professionalism, and Customer Service, and we welcome all who share these values to apply.

Why Work for Aurora?
Make a difference in the lives of real people every day
Diverse community
Competitive total compensation package
Well-Funded General Employees Retirement Plan
Light rail station minutes away
On-site fitness center and wellness programs
Internal educational programs to assist with career advancement
Access to innovation work spaces

**This posting will remain open until a sufficient pool of qualified applicants are obtained, however is subject to close at any time without prior notice. Thank you**

PRIMARY DUTIES & RESPONSIBILITIES

Under general supervision, the Recreation Facility Assistant provides information to the public regarding the Recreation Department's available facilities, activities and programs.

Performs customer service duties such as greeting guests and answering questions in person and over the phone; explains Parks and Recreations programs, services
Provides support to the Facilities Coordinator to develop Recreation Center Attendants
Displays excellent customer service skills, establishes and maintains effective working relationships with other employees, public officials, and all members of the general public
Supports the Facilities Coordinator in customer communication and marketing efforts including mass notifications (rescheduled/cancel/book classes, programs, reservations, and special events)
Resolves routine problems or complaints regarding recreational services or programs
Assists in the creation and posting of building notices and signage
Assists with special projects as necessary
Effectively communicate both verbally and in writing
Communicates effectively, professionally, courteously and thoroughly with the highest regard to the customer
Uses a variety of computer software programs
Records and processes fees involving park and facility reservations, course registrations, and permits; accounts for all existing working cash assigned and revenues generated during scheduled shift
Completes all required reports and records accurately and on schedule; submits/deposits to the proper person or office.
Serves as a cashier, operating cash register, handling financial transactions and processing receipts in person, phone or with online customers
Assists with the implementation of programs, classes, events, and activities which may include the following duties:
Distributes, collects, inspects, and accounts for equipment
Sets up and breaks down rooms/areas or activities
Educates patrons on facility use rules and regulations; ensures adherence to rules and safety procedures
Performs cleaning and light janitorial duties
Performs administrative tasks, completion of enrollment forms, tracking attendance, activity registration, account maintenance, account creation, and account collections
May be assigned to lead or supervise a program, class, event, fitness area, or activity where appropriate
As needed, supervises and ensures safety of program areas, patrons and other staff
Responds quickly to all emergency situations as needed
Assist in the execution of emergency action plans as directed by Management
Attends training sessions and staff meetings as scheduled
Open and or Close the Recreation Center.
Must have the ability to work nights, weekend, and or holidays as necessary

MINIMUM QUALIFICATIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education:
High School Diploma or GED.

Experience:
Minimum one-year experience in customer service

Knowledge:
Knowledge of customer service best practices, business English, spelling, and math; general office equipment; and personal computers and related software applications.
Must be proficient in Microsoft Office programs and typing

Skills:
Skill in the use of windows-based, POS, excel, and registration software programs
Strong customer service skills
strong written and verbal communications skills.
Bilingual skills (Spanish/English) are a plus.
Conflict resolution skills

Abilities:
Establish and maintain effective working relationships with employees, all levels of management including executive staff, citizens, and elected officials
Handle sensitive situations with tact and diplomacy
Communicate effectively both orally and in writing
Ability to work in a fast-paced environment
Creatively solve problems, negotiate and handle stressful situations in a positive manner

Licenses and Certifications Required:
required with the first 6 months of hire – CPR/AED & First Aid

WORKING CONDITIONS

Primarily sedentary physical work requiring the ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, and standing; frequent hand/eye coordination to operate a computer terminal and office equipment; the vision for reading, recording, and interpreting information; frequent speech communication and hearing to maintain communication with employees and citizens.

Essential Personnel:
When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands:
Medium work that involves moving no more than 50 pounds with or without assistance at a time
Occasional lifting, carrying, walking, and standing
Frequent hand/eye coordination to operate a computer terminal and office equipment
Vision for reading, recording, and interpreting information
Frequent speech communication and hearing to maintain communication with employees and citizens

Work Environment:
Works primarily in a clean, comfortable environment. Works primarily indoors but will work outdoors to complete all duties as assigned.

Equipment Used:
Uses standard office equipment including personal computer and common office software such as email, internet, Word, Excel, and menu driven databases as a part of the automated systems
This position may require the use of Janitorial supplies (e.g. mop bucket, mop, broom, towels, chemical, etc.)
This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.
This position may require the use of janitorial items (mop, broom, chemical, floor machine, etc.)
____________________________________________________________________________
For Veterans Preference: Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.

Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.

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