Check with seller Security Associate Fraud Charge Sioux Falls

Facility: PREMIER Bankcard
Location: Sioux Falls, South Dakota
Shift: Monday - Friday hours vary between 6:30 a.m - 5:00 p.m.
Job Schedule: Full-Time

PREMIER Bankcard is accepting applications for a Security Associate Fraud Charge. This individual investigates potential cases of fraud charges and process various reports. This position requires concise and effective verbal and written communication skills; strong analytical and problem-solving skills; and a basic understanding of the credit card system. A high school diploma or GED, and good computer skills are required. Previous credit card experience and a background in security/fraud investigation are preferred.

Essential Duties and Responsibilities

Review account/application information and cardholder correspondence to determine if fraud has occurred.
Identify, call, and correspond with cardholders and merchants concerning fraud claims.
Receive and investigate information from other departments regarding suspected fraud.
Perform appropriate account maintenance to ensure accurate monetary adjustments are given.
Conduct tracking and follow-up on outstanding cases to ensure timely regulatory resolution.
Take measures to reduce potential write off’s such as holding a cardholder liable or performing chargebacks.
Perform adjustments, reinstatements, and closures to protect the bank from financial impact.
Make determination of cardholder liability.
Investigate cardholder credit bureau disputes and respond with accurate information.
Submits recommendations for account actions and, if necessary, send to supervisor for review and approval.
Provides support to other areas as volumes require, i.e. Correspondence, Security, and Mail Operations.
Assist in training new employees.
Conduct tasks in a manner that complies with all consumer protection regulations and treats consumers fairly.

Skills and Qualifications

Must possess basic understanding of credit card system.
Combination of experience/education that would enable incumbent to meet essential functions and required competencies of the position.
Basic computer skills and competency of the English language.
Exceptional verbal and written communication skills.
Ability to concentrate and work independently.
Attention to detail, analytical, and problem-solving skills.
Capacity to learn, adapt to change, and become proficient quickly.
Ability to handle stress, exercise self-control, adhere to company policies and procedures and uphold The PREMIER Way.

Culture and Benefits

At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.

We’re Investing in You

Full medical benefits for 20+ hours/week. Medical plans and contributions to spending accounts with free dental, vision, EAP, life, AD&D, company match
401(k), long and short-term disability plans
Generous time off plans including PTO, Sick Pay, and Bonus Days
401(k) – Dollar-for-dollar match up to 5% of total compensation, 100% employee-owned
PREMIER Wellness Program
Special discounts and pre-sell offers for Denny Sanford PREMIER Center events
Paid community volunteer hours
Special employee parties and incentives

Application Process

To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.

Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

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