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Check with seller Site Reliability Software Development Manager Portland

Published date: April 3, 2022
  • Location: Portland, Maine, United States

About the role

Do you have a knack for solving problems? Have ideas to proactively monitor and avoid production issues even before it happens? Join us in a lead role in supporting and contributing to cloud hosted, high traffic web and mobile applications built on latest technologies. We are seeking an enthusiastic and highly motivated hands-on leader who will play a pivotal role in elevating our site reliability team to the next level. You and your team will solve exciting technical challenges by analyzing, troubleshooting, and designing scalable solutions that contribute to our reliability goals. The services and automations you build will ensure veterinarians and pet owners have what they need to be successful in supporting our communities and families within.

A day in the life of a Site Reliability Development Manager

The site reliability (SR) team at IDEXX relentlessly pursues reliability and availability of customer environments by employing a culture of learning, continuous improvement, and an engineering focus. We support our customers by meeting defined SLAs with a high attention to detail and strong collaboration.

As a development manager, you will have a mix of technical and people leadership responsibilities. You should be as comfortable coaching and mentoring team members as you are reviewing technical architecture and providing input to product roadmaps.

You will manage a high functioning team responsible for maintaining a healthy production environment and spending a portion of your time mentoring and coaching individuals to help them achieve their career goals. We view this as a key part of building and retaining a high-quality team.

Our team operates in a fast-moving agile manner using the scrum framework so experience with agile teams is a plus. You will work with a closely-knit team of developers, designers, product managers and testers so excellent communication and interpersonal skills are a must.

The ideal candidate will have a solid technical background in customer facing software development with a strong emphasis on the full web application stack and an understanding of technologies from the database to the presentation tier. Working with latest technologies means you must be willing to continuously learn new things.

What do you need to succeed?

1-3+ years experience leading development teams in agile environments, or equivalent experience
Bachelor’s degree in Computer Science, similar technical field of study, or equivalent practical experience
Experience with reliability engineering principles and validated practices
Production level expertise with networking, OS, security, and application monitoring
Experience with operating business-critical systems and with successfully addressing operational failures, performing root cause analysis, scheduling maintenance downtime, and implementing system-wide corrections to prevent further reoccurrence of issues
A successful track record of troubleshooting and leading service incidents while remaining level-headed
Experience extracting high value out of the incident lifecycle through analysis, reviews, and redamations
Excellent verbal and written communications skills with the ability to explain technical concepts in clear, non-technical language
Good organizational skills: ability to organize and complete multiple projects of varying lengths
Experience working with AWS Platform, GAE, and microservice technologies is a plus
Experience with frontend technologies such as React, HTML, CSS is a plus
Experience designing and building REST APIs is a plus
Experience with Maven and CI build tools such as Jenkins is a plus


We’re proud of the work we do because our work matters. Every role at IDEXX contributes to enhancing the health and wellbeing of pets, people, and livestock. With over 9,000 global team members, customers in over 175 countries, and a fast-growing industry - we’re always looking for motivated and inspiring people to join us.

We offer competitive compensation, incentives, and benefits. You’ll be part of a double-digit growth company in a quickly growing market and we are leading the way forward with innovative products, services, and a strong focus on our customers.

Let’s Pursue What Matters.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.

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