Find Jobs In United States - Find the Best Jobs online
 

 

 

Check with seller Customer Support Associate - 2nd shift Los Angeles

Published date: April 3, 2022
  • Location: Los Angeles, California, United States

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

CUSTOMER SUPPORT ASSOCIATE (STARLINK)

Starlink, our revolutionary satellite constellation, will deliver low-latency broadband internet worldwide. As an early member of the Starlink Customer Support team, you will be the face of Starlink to our customers, ensuring they have an exceptional overall experience.

RESPONSIBILITIES:
In this role, you will triage, troubleshoot, and resolve customer issues. You will analyze trends, identify gaps, and design simple, effective support interventions that improve our customers' experience. We're looking for excellent problem solvers who move quickly and proactively, and are obsessed with the success of our customers. This role is ideal for someone looking join a scrappy, early-stage Support team and set the tone for how we help our customers.

Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within SpaceX.
Provide technical support to customers using hardware, software, and network expertise.
Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business.
Collaborate with internal teams to create and improve troubleshooting workflows and resolve root cause issues.
Create and maintain internal knowledge base & help center collateral.

BASIC QUALIFICATIONS:
High school diploma or equivalency certificate.
1+ years of experience in a front-lines customer support role.

PREFERRED SKILLS AND EXPERIENCE:
Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it.
Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations.
Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive.
Strong attention to detail and time management skills. You take pride in your craft.
Willingness and ability to flex weekend and night shift hours as needed to support our growth.
Experience in a training, learning & development, analytics, service design, vendor management, or content management role.
Start-up, consulting, or other demonstrated experience in high-growth, fast-paced environment.
Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

ADDITIONAL REQUIREMENTS:
Must be available to work 10-12 hours a day on one or more of the following shifts:
Monday-Thursday: 1st shift (start time between 5-7 AM), 2nd shift (start time between 1-3 PM)
Friday-Monday: 1st shift (start time between 5-7 AM), 2nd shift (start time between 1-3 PM), 3rd shift (start time between 10 PM-midnight)
Must be available to work holidays

ITAR REQUIREMENTS:
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

Applicants wishing to view a copy of SpaceX's Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should notify the Human Resources Department at (310) 363-6000.

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Pupil Services and Attendance Aide
    Pupil Services and Attendance Aide
    Protective Service - Los Angeles (California) - April 3, 2022 Check with seller

    We are LAUSD. We are at the forefront of innovation in public schools, with the serious work of tailoring the learning environment to better serve our community. Here, you will have the opportunity to exercise your potential in the business of educat...

  • Community Program Associate, Community Development
    Community Program Associate, Community Development
    Computer & IT - Los Angeles (California) - April 3, 2022 Check with seller

    TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Mumbai, Singapore, Jakarta, Seoul, and Tokyo. ...

  • Player
    Player
    Jobs - Los Angeles (California) - April 3, 2022 Check with seller

    What will you do? - What do you need to succeed? The Company requires that all individuals, subject to certain limited exceptions, be fully vaccinated against COVID-19. The Company will consider requests for reasonable accommodations regarding this r...

Comments

    Leave your comment (spam and offensive messages will be removed)

    Website using cooking and goole tagmanager

    Find jobs post jobs for free - wordhome - Site map xml

    chợ tốt việc làm - chợ tốt mua bán - chợ tốt bất động sản - rao vặt miễn phí - việc làm báo mua bán

    job in usa | job in singapore | job in taiwan | job in india