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Check with seller Customer Support Representative Salt Lake City

Published date: April 3, 2022
  • Location: Salt Lake City, Utah, United States

Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.

The passionate people who make up Sidecar Health's team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.

Sidecar Health has raised more than $175M from top-tier investors. The company is currently valued at over $1B—and growing quickly. Our membership has increased sharply in the two short years we've been on the market, and we're poised for rapid growth over the coming year.

If you want to use your talents to transform healthcare in the United States, come join us!

About the Role

We are hiring for multiple Customer Support Representatives to join our expanding team! You will be working alongside a dynamic team that is disrupting the healthcare industry.

You will be part of a care team for a specific group of members; your job will be to help those members and ensure they have the best experience possible. As a startup, there is no shortage of opportunities and responsibilities!

What You'll Do
Handle inbound calls and chat boxes from our members in regards to Sidecar Health's products and services
Provide excellent customer service in a timely and positive manner
Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Handle issues and complaints where appropriate
Maintain policies and standard operation procedures
What You'll Bring
Willingness and ability to work in a fast-paced startup environment
Strong interpersonal communication skills
Excellent written and verbal communication
Outstanding customer service experience
High School Diploma (or equivalent)
Open schedule availability (we are open seven days a week)
Nice to have: Bilingual (Spanish)
Nice to have: Experience in healthcare/insurance
What You'll Get
Competitive Hourly Rate ($16- $18/hour)
Comprehensive Medical, Dental, and Vision benefits starting from Day 1 of employment
Paid vacation and company holidays
IT Equipment, including laptop
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

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