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Check with seller Customer Support Specialist (Remote) Chicago

Published date: April 3, 2022
  • Location: Chicago, Illinois, United States

As a software company, ReviewTrackers empowers businesses to better understand their customers through advanced reviews and customer feedback technology. Our platform aggregates our customer’s reviews allowing them to analyze, amplify, and maximize customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections.

At ReviewTrackers, we cultivate an inclusive, equitable, dynamic, and communicative team environment. We value crafting a team with diverse backgrounds and mindsets while respecting a healthy expression of opinions. We support and inspire our team to experiment with new ideas while collaborating and communicating with one another to find creative solutions.

ReviewTrackers is currently looking for a passionate, self-motivated, and collaborative Customer Support Specialist to join our Customer Success Team. The customer success team at ReviewTrackers serves as a blend of account management, product enablement, and customer support. We pride ourselves on providing friendly, patient, and concise next-level guidance to optimize our customer’s road to success. This role is responsible for managing and driving engagement with our enterprise and mid-market partners. Join us as we continue to change the way businesses interact with their customers!

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Remote. *#LI-remote

What you will be working on:

  • Provide friendly and fast support to a large volume of customer inquiries via email and phone; including troubleshooting, best practices for using ReviewTrackers software, and guidance about the reputation management industry
  • Execution of our managed services programs
  • Demoing our product to new and existing customers
  • Assistance writing and curating customer-facing help center articles and other internal documents
  • Strategic escalation of unresolved customer issues to appropriate teams

Who you will be working with:

  • You will report directly to our support and services manager
  • You will work closely with our customer success and product teams

What you bring to the table:

  • 1+ years of customer service or customers support
  • Excellent communication skills (written and verbal)
  • Ability to work successfully in a team environment as well as independently
  • Empathy for our customers and their needs

Perks and Benefits at ReviewTrackers:

  • Blue Cross Blue Shield Healthcare benefits covered at 100% by ReviewTrackers for yourself with the option for family coverage at 25% by ReviewTrackers
  • Flexible PTO policy
  • Company-sponsored 401K matching at 3%
  • FSA or HSA benefits are available
  • Pre-taxed transit benefits
  • Volunteer & Fundraising initiatives
  • Monthly Company newsletter
  • Quarterly all hands meeting to review strategy, demo new products, share learnings and celebrate our wins
  • Virtual ‘Take Your Coworker to Lunch’ paid for by ReviewTrackers
  • WFH Office Stipend
  • Virtual events without size speakers to learn and grow as a team
  • Company Kindle, along with unlimited books of your choice

ReviewTrackers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

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