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Check with seller Data Processing Manager 1 (PCN 7107) Anchorage

Published date: April 3, 2022
  • Location: Anchorage, Alaska, United States

The Department of Revenue, Child Support Services Division (CSSD) is seeking talented and experienced candidates to fill a Data Processing Manager 1 position.

Our organization, mission and culture:
Our work is important and challenging and we are focused on making a difference in the lives of the families we serve. Your work will ensure support is collected and federal and department goals and objectives are met, effectively and efficiently. We are interested in your ability to progress and provide in-depth training, mentoring and advancement opportunities.

What you will be doing:
Our IT is made up of nine talented programmers who work together in a successful team environment. Under the supervision of the Data Processing Manager 2, this position is responsible for managing operations, managing projects, supervising Analyst/Programmers, and providing research and documentation. The day-to-day operations and projects are challenging but provide positive outcomes that make real differences. We continually strive to simplify and find efficiencies by taking a proactive approach to our work.

The working conditions you can expect:
The position is in the LPPG, across the street from the Atwood Building in downtown Anchorage. We have a bright, personable, nine-person programming team and promote a positive, professional work environment. We offer flexible work schedules including telework, training in applicable technologies, and professional development opportunities.

Who we are looking for:
The ideal candidate will be motivated, highly ethical and intellectually curious. We need someone who is motivated to help the division with multi-year projects to modernize Alaska’s child support services system. Thinking “outside of the box” beyond how things have always been done is preferred. The individual selected should be a team player and with a strong IT background focused on leadership, project management, programming languages, and technology advancement. The position also requires strong business analysis skills to properly determine project requirements.

Key responsibilities include:
Business analysis and requirements gathering with business units to thoroughly understand business needs and processes.
Work with the business units to clarify ambiguity and find appropriate technical solutions.
Investigate new technologies for recommendation to enhance business needs and processes.
Project management to include project planning, meetings/updates, work estimations, and issue/risk resolutions.
Ensure mature software development methodologies are followed.
Technical documentation.
Proper triage of issues along with efficient resolution.
Appropriate and timely communication.
Operational management of IT team and duties.

The following list of knowledge, strengths, and abilities (KSA’s) are desired for this position. Please describe in your cover letter how your experiences match those listed. Applicants are not required to have experience in every area; if you do not have experience in an area, please say so.

Overall desired applicant Knowledge, Skills, Abilities, and Experience:
Leadership to influence, motivate, and challenges others; adapts leadership styles to a variety of situations.
Strong problem-solving abilities.
Ability to adapt to changing environments and new technologies.
Maintain a positive and productive outlook/approach in the face of competing priorities with technology and policy constraints.
Communicate effectively, orally and in writing to technical and non-technical audiences.
Act as a fully integrated team leader and provide rapid and respectful feedback to team.
Successfully maintain effective working relationships with agency staff, representatives of other agencies, service providers, and others
Ability to successfully and consistently follow schedules, set goals, meet deadlines, and accomplish objectives.
Strong IT operational management skills
Strong IT project management skills
Strong business analysis skills

If you feel have these strengths, we want to hear from you.

Minimum Qualifications

Any combination of education and/or experience that provides the applicant with competencies in:

Data Systems: Knowledge of computer hardware and software development and systems as they apply to the conception, specification, analysis, planning, development, installation, test, modification and use of data handling and computing systems.
Database Management Systems: Knowledge of the uses of database management systems and software to control the organization, storage, retrieval, security, and integrity of data.
Leadership: Influences, motivates, and challenges others; adapts leadership styles to a variety of situations.
Developing Others: Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods.
Critical Thinking: Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Client Engagement/Change Management: Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization.

Equivalent to those typically gained by:
Training in information technology or a similar field with progressively responsible professional experience that developed expertise in one or more IT functions and the provision of IT services to business and public users and includes prior lead and/or supervisory responsibility.

Special Note
“Training” means the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.

“Professional experience” means work that is creative, analytical, evaluative, and interpretive; requires a range and depth of specialized knowledge of the profession's principles, concepts, theories, and practices; and is performed with the power or right to decide or act according to one's own judgment.

“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.

Positions may be identified as being significantly involved in the following options: operations; programming/analysis; specialized support, such as technical services, data communications, data base (DBMS) administration information management, etc. Systems software and hardware used must have been equivalent in size and complexity to computer systems used by the State of Alaska.

Recruitment and selection may be based on the areas of needed expertise in the agency in which the vacancy exists.

For some positions in these job classes a background investigation including fingerprinting is required.

Additional Required Information


This position requires the use of the Alaska Public Safety Information Network (APSIN). A security clearance issued by the Department of Public Safety (DPS) is necessary to use APSIN. DPS will deny security clearance for any applicant who has been convicted of a felony or misdemeanor in this state or another jurisdiction, or who may be a fugitive from justice. Additionally, security clearance will be withdrawn if DPS discovers that material information was falsified or omitted at the time of the initial application for security clearance.

The successful candidates must pass a comprehensive background investigation, which includes a criminal history check.

A professionally written cover letter is required and is key to an interview for this position. The requirements of the cover letter are as follows:

Please describe, in detail, how you meet the minimum qualifications for this position. You must give specific examples to demonstrate your experience or you may not advance to the next step of the selection process.
Please describe your experience as it relates to each of the KSA’s (Knowledge, Skills, and Abilities) listed above. If you do not have experience in an area, please say so.
Please attach the cover letter to your application before submitting it online. You may also fax or email it using the contact information listed below. The cover letter will be required prior to the closing of this recruitment. Your cover letter will be used to determine whether you will advance to the interview phase of the recruitment and selection process.

A chronological resume is required and is key to an interview for this position. Please attach the chronological resume to your application before submitting it online. You may also fax or email it to the hiring manager listed below. The resume will be required prior to the closing of this recruitment. Your resume will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process. Additionally, submit 3 professional references or letters of recommendation.

Qualified applicants will be contacted for a face-to-face interview at the CSSD Anchorage Office. You may be required to take a coding test.

You can ONLY apply for this position through Workplace Alaska website or via hardcopy (paper) application. If you accessed this recruitment bulletin through a job search portal such as ALEXsys or any other database, you MUST use a Workplace Alaska online or hardcopy application to successfully apply. Instructions on how to apply with Workplace Alaska may be found on the Workplace Alaska "How to Apply" page.

Omission of any required documentation listed will result in an incomplete application and you will not receive further consideration. If you're experiencing problems attaching to your application, or if you simply had forgotten, you may email it to the contact provided below before 5:00 pm of the closing date. Any documents submitted after the posting has closed will not be considered.

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education and Training section of the Applicant Profile. If you have not obtained a degree, please indicate the number of credit hours earned in the Degrees Obtained field. Copies of transcripts will be required prior to the closing of this recruitment. Transcripts can be attached to your application or faxed using the contact information below.

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

If using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

Note: Attaching a resume is not an alternative to filling out the application in its entirety. Noting, "see resume" or any similar response on any portion of your application may lead to a determination that your application is incomplete and removal from consideration for this job posting.

If you are a current state employee, please mark the union you are a member of at the time of application. If you are not a current state employee, you MUST mark that it does not apply to you.

This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.

Questions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the '' domains. For information on allowing emails from the '' domains, visit the Lost Password Help page located at

The State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-0430 or (907) 465-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P.O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.

Contact Information

Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to:

For applicant password assistance please visit:

For specific information in reference to the position please contact the hiring manager:

Name: Tasa Nagel
Title: Administrative Officer 1
Phone: (907) 269-6800
Fax: (907) 787-3399
Careers with the State of Alaska offer MANY benefitsThe following information describes typical benefits available to employees of the State of Alaska. Actual benefits received may differ by bargaining unit or branch of government, position type, or be prorated for other than full time work.For a quick breakdown of the insurance, health, and retirement benefits available for State Employees you can view an orientation video from Division of Retirement and Benefits. (Please note this video is specifically designed for new State Employees.)Insurance Benefits Health insurance, which includes employer contributions toward medical/vision/dental The following employee groups are under AlaskaCare Benefits administered by the State: See for additional information. AVTEC Confidential Correctional Officers Marine Engineers Mt. Edgecumbe Teachers Supervisory Unlicensed Vessel Personnel/Inland Boatman's Union Exempt employees (not covered by collective bargaining) The following employee groups are covered by Union health trusts. Contact the appropriate Union for additional information. General Government Labor, Trades and Crafts Public Safety Employees Association Masters, Mates & Pilots Employer paid Basic Life insurance with additional coverage available (amount depends on Bargaining Unit)Optional Insurance Benefits Group-based insurance premiums for Term life (employee, spouse or qualified same sex partner, and dependents) Long-term and short-term disability Accidental Death and Dismemberment Long-term care (self and eligible family members) Supplemental Survivor Benefits Employee-funded flexible spending accounts for tax savings on eligible health care or dependent care expensesRetirement Benefits Membership in the Public Employees Retirement System (PERS)/Teachers' Retirement System (TRS) Matching employer contribution into a defined contribution program (new employees) Employer contribution into a defined benefit or defined contribution program (current employees) Contributions to the Alaska Supplemental Annuity Plan in lieu of contributions to Social Security Option to enroll in the Alaska Deferred Compensation Program Note: The Defined Contribution Plan, Supplemental Annuity Plan and Deferred Compensation Program offer a variety of investment optionsSee for additional information Paid Leave & Other Benefits Personal leave with an accrual rate increase based on time served Eleven paid holidays a year Gym discounts at participating fitness providers in multiple locations throughout the state.See for additional information

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