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Check with seller Disputes Associate II (Denver Colorado Area) Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

Location:
Remote/Hybrid Possibilities for Denver Co area residents

We give you a world of potential

We have a unique opportunity for someone to contribute their talents and strengths as a Customer Experience Associate II in the Denver Colorado (Greenwood Village) area. This is currently work from home with the possibility of a flexible remote work environment going forward.

The Customer Experience Associate II is diligent in ensuring adequate research has been completed on customer disputes with a timely follow up on a resolution. This includes, but is not limited to, doing research on payment history, cash transactions, loan documents, and analyzing customers request within the mortgage servicing sector.

This is a great opportunity to begin a career with an industry leader in mortgage servicing solutions for the financial services and investment banking industries.

A role you will love

This position will give you the training you need, and the work life balance you have been hoping for:

The Customer Experience Associate II research and resolutions Monday-Friday
You can work any hours within a 24 hour period as long as a full shift has been fulfilled each day.
We ensure you are ready to take on your new responsibilities by giving you paid training that last at least 4 weeks.
Your training must be done in office, but you can negotiate where you work thereafter

Some of your key responsibilities will include:
Perform detailed research including: payment history review, cash transactions, loan documents, notes, and call recordings to remain in compliance
Review and provide feedback to Associate level writers to ensure completeness of written response to the dispute received from customers, attorneys, CFPB, Federal regulatory agencies, Governmental agencies, Legislators, and other authorized third parties.
Complete loan adjustment requests and update loan information and notes as needed utilizing multiple company computer systems.
Read and interpret customer's written requests and disputes to remain in compliance
Communicate in both written and verbal forms with prior servicers and other departments throughout the company.
Other duties or tasks as assigned by management.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

What will you bring to the role?

As you’ve probably gathered by now, we are looking for somebody that likes to meet deadlines while continuing to stay organized and focused on their task.

Other key skills required for the role include:
Ability to accurately complete detailed research.
Detail oriented, with strong organizational, process driven skills
Logical thinking and problem solving.
Self-motivated and can work autonomously
Strong written and verbal communication skills
Effective working under daily, weekly and monthly deadlines.
High School diploma or equivalent
Must reside within the Denver Colorado area
1-2 years of prior experience in the mortgage/financial industry (preferred)

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. #worldofpotential

Rewards designed for you

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

Compensation. $21-$24 hourly

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information.

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.

Covid-secure

We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. Face coverings will be required when in an office per the Computershare COVID-19 Policy For US Employees.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

Contact seller Share

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