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Check with seller Travel Counselor Trainee Honolulu

Published date: April 3, 2022
  • Location: Honolulu, Hawaii, United States

Travel Counselor Trainee - (22000005)

Military & Government (M&G)

As the U.S. military and government division of CWT, CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry.
We are very proud of our 65+ year history serving U.S. military and government clients and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family and encourage you to check out our opportunities and start your journey with CWTSatoTravel today.

Position overview

CWTSatoTravel is seeking Travel Counselor Trainee for our Honolulu onsite location to train! As a Travel Counselor, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel.

Position Description

Active participant in formal in-house training class for up to 12 weeks (about 3 months) and/or on the job training learning the reservation process, computer reservation system (CRS), customer service standards and the account specifics.
Learning to apply the customer service, computer reservation system (CRS), and specific account standards after completing in-house training class, utilizing resources available to them.
Follow Training guidelines.
Creates domestic reservations for clients to include air, hotel, rail, and ground transportation.
Supports one or more accounts.
Operates within detailed procedures under constant/close supervision.
Receives direction and supervision from a range of positions, including but limited to the training liaison, training manager, lead travel counselor, supervisor and/or manager.
Interacts with traveler or travel arranger and provides 1st level of support for customer service and technical issues.
Utilizes CWT preferred vendors to maximize profit and ensures compliance with the clients’ travel policy.
Adheres to CWT standards in delivering customer service including telephone/email etiquette and follows prescribed customer service escalation procedures.
Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
Performs other duties as assigned.

#LI-CLGB

Qualifications

Position Requirements

Applicants MUST be prepared to work varying shifts.
Travel industry experience is desired.
Great customer service skills a must.
High school diploma or equivalent.
Ability to meet and maintain required performance standards
Strong written and verbal communication skills.

Because this position is directly with our Federal Government client, the government requires that the successful candidate be a US Citizen. Authorization to work in the US is not sufficient for this position. Additionally, you will be subject to a company and government background investigation including a criminal history review.

CWT is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.

CWT is fully committed to the health and wellbeing of its employees. CWT can only offer employment to those applicants in the United States that are fully vaccinated as of January 4th 2022.
As part of the application and / or offer process, you will be asked to provide evidence of your vaccination or exemption status and this evidence will be retained in your personnel records.

Primary Location: US-HI-Honolulu
Work from home: Yes
Employment type: Standard
Job Family: Travel Counselor
Scope: Regional
Travel: No
Shift: Day Job
Organization: TX_Military & Government
Experience Level: 1 to 3 years
Job Posting: Apr 1, 2022

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class

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