Find Jobs In United States - Find the Best Jobs online



Check with seller Fraud Analyst Atlanta

Published date: April 3, 2022
  • Location: Atlanta, Georgia, United States

Position: Fraud Analyst – Atlanta

The Fraud Analyst position requires an individual who is passionate about finding and stopping fraud. Successful applicants need to have a keen ability and drive to identify fraudulent activity and go beyond the basics. The position requires the ability to identify and mitigate fraud activity, monitor and review high risk transactions, review transaction reports for trending analysis and fraud mitigation, interact with external and internal customers to champion fraud policies and procedures, and other duties as required in a high pace environment.

Shifts: Shifts vary, and cover hours from 8:00 AM – 11:00 PM, 5 shifts per week, any day of the week. Shifts are primarily 9 hours with a 1 hour unpaid lunch. Most analysts are required to work at least 1 weekend day per week. The Customer Protection department is open 363 days/year (closed Thanksgiving and Christmas).

Location: Individuals need to be based in Atlanta, Georgia or the Crestview Hills area of Kentucky. Little, if any travel required. This is a remote (work from home) position. A dedicated and quiet work space is required.

Organization: This position is a member of the Fraud Prevention Department and reports to a Front Line Manager – Fraud Prevention.

Duties & Responsibilities:
Monitor real time queues and identify high risk transactions within the business portfolio.
Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, counterfeit and similar other risks.
Identify fraudulent transactions and cancel them from further processing.
Resolve high risk alerts within the service level agreements to reduce potential revenue losses.
Investigate fraud claims and make decisions regarding their validity based on available internal and card brand policies and 3rd party data and in accordance with defined SOP’s
Interact with banks and customers to validate information and to confirm or cancel authorizations.
Resolve customer issues within the scope of existing service level agreements.
Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts.
Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
Ensure confidentiality of all information collected during investigation.
Determine existing fraud trends by analyzing accounts and transaction patterns.
Identify system improvements to prevent fraudulent activities.
Recommend anti-fraud processes for changing transaction patterns and trends.
Recommend new software tools used for fraud detection, prevention and reporting activities.
Generate suspicious activity reports and risk management reports for Managers.
Handle escalated customer calls/inquiries
Answer phone inquiries from merchants and other banks pertaining to cases that have been worked
Maintain individual accountability for performance metrics ensuring ever-increasing levels of productivity and accuracy against established benchmarks
Create clear, concise and compelling documentation to respond to inquiries from legal
Utilize BPMN process training

Required Skills/Qualifications:
Bachelor's Degree preferred
2+ years of experience in fraud and banking or related
Working knowledge of fraud detection tools
Self-disciplined, diligent, proactive and detail oriented
Time management, organizational and problem solving skills
Experience with Microsoft Office, including Outlook, Word and Excel
Availability and willingness to work on weekend and outside of the “standard” work day.
Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
Demonstrated analytical and problem solving skills, including the ability to recognize non-obvious patterns
Team player capable of learning and sharing knowledge in global team environment
Ability to effectively manage time, and individually prioritize multiple tasks of competing priority
Demonstrated analytical and problem solving skills
Demonstrated effective communication both verbally and in writing
Trained BPMN process mapping certification desirable
Bilingual – Spanish speaking candidate preferred.

At GreenSky, we promote an environment that thrives on innovation. To deliver effective solutions that meet customer challenges, GreenSky employs an open, standards-based approach to business and service oriented innovation.


Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Workers Compensation Claim Representative Trainee
    Workers Compensation Claim Representative Trainee
    Jobs - - April 3, 2022 Check with seller

    Who Are We? Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. J...

  • Warehouse Scanner
    Warehouse Scanner
    Manufacturing & Warehouse - Atlanta (Georgia) - April 3, 2022 Check with seller

    ***THIS POSITION IS MOVING IN MARCH 2022 TO 200 EAGLES LANDING PARKWAY, STOCKBRIDGE, GA 30281**** Major Responsibilities: Scan product codes of client products to input data into Company’s computerized system for processing in a productive and accura...

  • Copywriter
    Computer & IT - - April 3, 2022 Check with seller

    Company Description Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, com...


    Leave your comment (spam and offensive messages will be removed)

    Website using cooking and goole tagmanager

    Find jobs post jobs for free - wordhome - Site map xml

    chợ tốt việc làm - chợ tốt mua bán - chợ tốt bất động sản - rao vặt miễn phí - việc làm báo mua bán

    job in usa | job in singapore | job in taiwan | job in india