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Check with seller Front Desk Client Representative Billings

Published date: April 3, 2022
  • Location: Billings, Montana, United States

QUALIFICATIONS

REQUIRED:
High school diploma or equivalent.
A valid driver license.
Good writing and verbal skills.
Demonstrated customer service experience

Shifts available, flexible scheduling:
Days (7am 3pm), Swing (3pm-11pm), Night (11pm-7am)
Basic computer skills and knowledge of MS Office products.

PREFERRED:
Six months work experience in security or social services.
Experience working with an offender population.

SALARY AND BENEFITS

The current starting salary for the position is $15.00 per hour, although consideration will be given the successful candidate's experience and educational background.

Alternatives, Inc. offers the following benefits to full-time employees:

Generous paid time off accrual on day 1
11 paid holidays per year
Medical, dental and vision insurance
Flexible savings accounts for medical and childcare
Life, short- and long term disability insurance paid by Agency for Employee
401K
Supplemental Life insurance

DUTIES AND RESPONSIBILITIES

General Overview:
The Front Desk Client Representative (Known as Client Advisor) is responsible for greeting residential clients and providing exceptional customer service to the client population. Lead by example and a be a role model. Assist clients in developing skills preparing for release back to the community.

This position is entry level and we will train you, no experience needed!

General Functions:
Greet clients pleasantly and in a warm, welcoming manner.
Provide exceptional customer service to pre-release residents.
Assist residents with program and compliance questions.
General security and accountability of the building to maintain safety.
Perform security functions, such as; urinalysis and breathalyzer testing, pat-downs, headcounts and room searches.
Hold residents accountable to program rules and reinforce positive behavior.
Using a computer system, check residents in and out of building to community locations.
Work in connection with case management, treatment and medical teams for the residents needs.

WORKSITE ENVIRONMENT

Indoor, climate-controlled shared work area with moderate noise level.

MISSION

Alternatives, Inc. is a non-profit corporation based in Billings, Montana. Since opening in 1980, the organization has provided both residential and non-residential supervision and treatment programs for state and federal inmates in Yellowstone, Carbon, and Stillwater Counties. We promote public safety and challenge offenders to become responsible, productive citizens through firm, fair, consistent supervision, treatment, and education.

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