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Check with seller Front Desk Specialist -Customer Svcs Specialist Int Minneapolis

Published date: April 3, 2022
  • Location: Minneapolis, Minnesota, United States

Job Details

Job Class: Customer Service Specialist, Intermediate

Working Title: Front Desk Specialist -Customer Svcs Specialist Int

Who May Apply: Open to all qualified job seekers
Date Posted: 03/31/2022
Closing Date: 04/06/2022
Hiring Agency/Seniority Unit: Human Services Dept / DHS Central Office AFSCME
Division/Unit: DHS-Central Office / MS Public Information Centers
Work Shift/Work Hours: Not Applicable Shift
Days of Work:Monday-Friday
Travel Required: No
Salary Range: $18.10 - $24.00/hourly; $37,792 - $50,112/annually
Classified Status: Classified
Bargaining Unit/Union: 206 - Clerical/AFSCME
Work Area: (Required for AFSCME)
FLSA Status: Nonexempt
Connect 700 Program Eligible: Yes
Job Summary

Come be part of a great team at Department of Human Services!

The Front Desk Specialist provides a high level of customer service, in a professional, efficient, and timely manner to all internal and external customers. In this role and as an initial representative of DHS, members shall greet DHS guests, answer questions and respond to informational requests from the general public, special interest groups, governmental agencies, clients to human service programs, and from other related human services’ agencies. Members shall also keep up to date directory records, operate a building visitor registration system, manage a computerized data base inquiry system, and assist callers and walk-in visitors anyway they can to help them address their problems.

Answer DHS Information Desk calls from staff and customers so they are assisted in a professional, efficient, and timely manner.
Schedule and supply DHS conference rooms for meetings held by external and internal staff
Update DHS employee and reference databases consisting of frequently called departmental offices, Minnesota county agencies, directory information, and emergency numbers.

Minimum Qualifications
Customer Service skills to provide prompt, courteous and accurate information to customers in person, on the phone and through e-mail and other written correspondence.
Proficient writing skills.
Data Entry skills inputting information quickly and accurately.
Database Management skills to create and update databases.
Spreadsheet skills to create and update spreadsheets.
Typing/Keyboarding skills to accurately type information into various formats.
Word processing skills sufficient to type correspondence, reports and other written material.
Must have a valid driver’s license.
SharePoint Knowledge
Preferred Qualifications
Face to face experience with high volume customers & clients in person or on the phone
Strong computer skills
Knowledge of Department of Human Services (DHS)
Demonstrated knowledge of working with multiple technology standards
Physical Requirements
Physical demands require the ability to lift and move items up to 20lbs
Ability to crawl under work surfaces to trouble shoot AV equipment

Physical Requirements
Physical demands require the ability to lift and move items up to 20lbs
Ability to crawl under work surfaces to trouble shoot AV equipment

Additional Requirements

A writing sample will be required to move to the interview process.

To facilitate proper crediting, please ensure that your resume clearly describes your experience in the areas listed and indicates the beginning and ending month and year for each job held.

REFERENCE/BACKGROUND CHECKS - The Department of Human Services will conduct reference checks to verify job-related credentials and criminal background check prior to appointment.

Application Details

Why Work For Us

GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

Our differences make us stronger and leveraging them helps us create a workforce where everyone can thrive. The State of Minnesota is an equal opportunity employer. We are committed to embedding diversity, equity, inclusion, and accessibility at our workplace. We do this by developing strong leaders and advocates, increasing cultural competence and understanding among all employees, and removing institutional barriers and attitudes that prevent employees from advancing as far as their talents will take them. We prohibit discrimination and harassment of any kind based on race, color, creed, religion, national origin, sex (including pregnancy, childbirth and related medical conditions), marital status, familial status, receipt of public assistance, membership or activity in a local human rights commission, disability, genetic information, sexual orientation, gender expression, gender identity, or age.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637.

For additional information about the application process, go to


If you have questions about the position, contact Tonika Shobe at

If you are a Connect 700 applicant, please email your certificate and the Job posting ID#/number to Tonika Shobe at by the position close date.

If you are an individual with a disability and need an ADA accommodation for an interview, you may contact the Department of Human Services’ ADA Coordinator at 651-431-4945 or for assistance.


The State of Minnesota is an equal opportunity, affirmative action, and veteran-friendly employer. We are committed to providing culturally responsive services to all Minnesotans. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email Please indicate what assistance you need.

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