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Check with seller Connection Advisor Intermediate (Remote) - Healthcare Call Center/Scheduler (Bi-Lingual - Spanish/En Minneapolis

Published date: April 3, 2022
  • Location: Minneapolis, Minnesota, United States

Hennepin Healthcare is an integrated system of care that includes HCMC, a nationally recognized Level I Adult and Pediatric Trauma Center and acute care hospital. The comprehensive healthcare system includes a 484 bed academic medical center, a large outpatient Clinic & Specialty Center, and a network of primary and specialty care clinics in Minneapolis and in suburban communities. Hennepin Healthcare has a large psychiatric program, home care and hospice, and operates a research institute, innovation center and philanthropic foundation.

SUMMARY

We are currently seeking a Connection Advisor Intermediate (Bi-Lingual) to join our Connection Center team. This full-time role will primarily work remotely (days/evenings). The schedule for this position will be 40 hours a week between the hours of 7:00 AM - 7:00 PM Monday thru Friday. The schedule will be decided following the 6 week training period. The 3-4 week training period will have a Monday through Friday 8:00 AM to 4:30 PM schedule. Pay starts at $18.15 an hour.

Working remote will start after the 3-4 week training period. Individuals will need a quiet working environment, high-speed internet, fire alarm, fire extinguisher, renters/home owner's insurance, and desk space. Hennepin Healthcare will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be within a 1-hour radius of our downtown campus.

Under general supervision, answers incoming calls and meets caller’s needs by scheduling, canceling, or rescheduling appointments for more complex clinics and services using a call center, electronic health record, and departmental technology. Answers inquiries and questions, troubleshoot basic and more complex issues and provides information as needed.

Required COVID-19 Vaccinations for Employees

Hennepin Healthcare requires employees to be fully vaccinated against COVID-19. This includes all employees, volunteers, students, and contracted staff, with limited exemptions for medical or religious reasons.

RESPONSIBILITIES

Answers assigned calls for more complex clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures
Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller.
Completes multiple types of patient registrations in a professional, accurate, customer-oriented and timely manner while following departmental policies and procedures.
Requests and processes payments for co-pays, pre-pays and outstanding balances.
Meets all departmental quality standards
Transfers calls to Telehealth nurses and/or escalates calls to Team Coordinator or Supervisor as needed.
Provides overflow call coverage for less complex Clinics and/or Services
Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS

Minimum Qualifications:
High School Diploma
One year data look-up/data entry experience
Two years’ experience in customer service involving complex analytical problem-solving skills
One year experience in a call center with emphasis in a customer service/medical industry.
6 Months Connection Advisor experience or specialized clinic experience
Spanish, being able to pass an language skill test

OR

An approved equivalent combination of education and experience

You've made the right choice in considering Hennepin Healthcare for your employment. We offer a wealth of opportunities for individuals who want to make an impact in our patients' lives. We are dedicated to providing Equal Employment Opportunities to both current and prospective employees. We are driven to connect talented individuals with life-changing career opportunities, enabling you to provide exceptional care without exception. Thank you for considering Hennepin Healthcare as a future employer.

Please Note: Offers of employment from Hennepin Healthcare are conditional and contingent upon successful clearance of all background checks and pre-employment requirements.

Department: Connection Center
Primary Location: MN-Minneapolis-Downtown Campus

Standard Hours/FTE Status: FTE = 1.00 (80 hours per pay period)
Shift Detail: Day, Evening
Job Level: Staff
Employee Status: Regular

Eligible for Benefits: Yes
Union/Non Union: Union

Job Posting: Mar-30-2022

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