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Check with seller Case Management Assistant (Oromo/Amharic bilingual) Minneapolis

Published date: April 3, 2022
  • Location: Minneapolis, Minnesota, United States


Hennepin County's Office of Multi-Cultural Services within the Initial Contact and Assessment area of Health & Human Services is seeking a Case Management Assistant who is bilingual in both English and Oromo/Amharic, to be part of a team that provides Hennepin County residents access to information services, and supports their needs allowing them to live healthy, safe, stable, and independent lives.

Learn more about the work of the Office of Multicultural Services:

Location and hours:
This position is hybrid and will be performed both on-site at the South Human Service Center at 2215 East Lake Street, Minneapolis MN 55407 and remote as job duties require. The work schedule will require staff to be flexible and to work virtually from home, on-site, in community settings, and at other various sites. Work hours will vary between 8 a.m. - 5 p.m., Monday through Friday, with occasional evening and weekend hours.

New employees who are hired into remote or hybrid positions between January 2, 2022, to December 31, 2024, will receive $500 toward the cost of establishing consistent internet connectivity, payable upon completion of 6 months of employment.

About the position type:
This is a full-time, benefit earning position.
This position is internally classified as a Case Management Assistant.
Click here to view the job classification specification.

Effective September 1, 2021, all new job offers are conditional based on the candidate being fully vaccinated for COVID-19. “Fully vaccinated” means 14 days after receiving the second dose in a two-dose vaccination series approved by the U.S. Food and Drug Administration (FDA) on a full or emergency-use basis, or 14 days after receiving a single-dose vaccine approved by the FDA on a full or emergency-use basis. After a conditional job offer is made, the candidate must show proof of full vaccination prior to their start date. A COVID-19 vaccination card from the Center for Disease Control and Prevention (CDC), a vaccination record from your doctor’s office or a personal digital vaccination record constitutes sufficient “proof.” The candidate must also attest they are vaccinated by completing a form on the first day of employment. Reasonable accommodations to this vaccination requirement will be considered upon request by a candidate for medical or religious reasons as required by applicable law.

In this position, you will:
Seek out, interview, and assist residents in need of agency services.
Conduct presentations before neighborhood groups, schools, healthcare providers, non-profits, Mutual Assistance Associations, etc. to develop and foster relationships between community resource providers and county departments by presenting information on programs, benefits, and resources.
Visit residents in their homes when necessary to explain supportive services and resources available to them.
Interact with schools, medical personnel, and community agencies to obtain information and learn about the services they provide.
Share information with county residents and assist them in making appointments.
Assist in resolving problems facing communities concerning health and social service issues including completion of forms for eligibility related issues, gathering verifications to assist in program eligibility determinations, connection to resources, etc.

Need to have:One of the following:
Two years or more of responsible, paid social service experience providing direct client service.
A two-year human services certificate.
Two years or more of college coursework in the behavioral sciences.
Ability to communicate fluently in Omoro/Amharic in addition to English, both verbally and in writing.
Access to reliable transportation to travel to service sites and residences within Hennepin County.

Nice to have:
Ability to translate to and from both English and Omoro/Amharic.
Experience working with the Oromo/Amharic-speaking community.
Experience using databases and performing data entry where accuracy is essential.

About the department:
Human Services delivers a variety of services to individuals or families that assist with basic needs or encourage client change around specific objectives. We work with individuals as well as systems and communities in order to develop policy and advocate for the people we serve. The people we serve and our communities are connected. By helping one, we help the other.

About Hennepin County:
Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align to one or more of our overarching goals - that Hennepin County residents are healthy, protected and safe, self-reliant, assured due process, and mobile.

Our employees receive a combination of generous benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at

Hennepin County envisions an organization where our commitment to diversity and the reduction of disparities is fundamental in providing excellent service to our community.

Your future. Made here.

This posting may be used to fill current and future vacancies.

This position may have access to systems or other documentation that may contain HIPAA data.

Invitations to interview will be based upon an assessment of education and experience. Final candidates may be required to complete a drug test and/or background check.

If you have any questions, please contact:
Talent Acquisition Division
Hennepin County Human Resources Department
Why work here? Hennepin County embraces the Total Rewards philosophy. We want our employees to succeed – not only at work but as they move through life and its milestones. We offer advantages and opportunities others can't – including: Meaningful work Public service Competitive pay Work-life balance Generous benefits Opportunities to grow Commitment to your success By working in public service, we are a part of something larger than ourselves. Together, we support those in need. We help people access information and services. We empower vibrant and diverse communities. We serve residents. Employee Benefits Summary Visit our benefits page to learn more: you are a current Hennepin County employee please be aware that any change in job classification may affect your current benefits (such as a conversion from Vacation/Sick Leave to Paid Time Off and/or enrollment in a Health Care Saving Plan.) .

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