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Check with seller Remote Inside Sales Representative, Existing Customer Jacksonville

Published date: April 3, 2022
  • Location: Jacksonville, Florida, United States

Who is ADT?

At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. We do that through the latest security and Smart Home Technology and strong partnerships with brands such as Google, Lyft and DoorDash. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Check out this video on how we help save lives for a living!

Check out more about life at ADT here.

What The Role Is

Do you get excited about a sales career where you sell new technology to current customers already enrolled in our services? Do you thrive in a casual, yet energetic and engaging remote work environment? Is the ability to create a career with a well-established company important to you? Then the ADT Existing Customer Sales role may be right for you!

In this role, you will handle inbound phone calls through multiple marketing channels regarding new ADT products that customers are interested in. The resolution may be an add-on to their service or upgrade to their current system. You will work with these customers to review product enhancements, close the sale, schedule the installation and in some cases ship products to the customer's home

In This Role You Will

  • Respond to telephone inquiries from ADT customers seeking to enhance their existing products and services
  • Provide value by educating customers on ADT's wide array of products, such as burglary protection, life safety, and smart home technology to ensure that they have the best products and services to fit their individual needs
  • Ensure customer satisfaction by determining customer needs, customizing a solution, overcoming objections when applicable, and scheduling the installation for the customer's new products
What Hours Will You Work?
  • We serve our customers during these hours
o Monday - Friday 7am - 10pm EST
o Saturdays 9am - 6pm EST
o Your schedule will consist of a 5 day, 40 hour workweek – some evenings and weekends may be required.

How Will You Train?

  • We offer a paid and customized training program that lasts approximately 9 weeks. Training will consist of classroom and on the job training to set you up for success.
What's In It For You?
  • Hourly earnings + uncapped monthly commissions
  • Paid Training Wage to assist you until you build your commission pipeline
  • Full benefits on the 1st of the month after 31 days of employment
  • Casual, yet energetic and engaging work from home environment
  • Medical, Dental, Vision, 401(k) with employer matching
  • Generous paid vacation time (We all need to recharge)
  • Tuition reimbursement program
  • Employee referral bonus program
  • A culture of coaching, development, and vast career growth opportunities
Who Are You?
  • Skilled with a high level of computer proficiency and technical aptitude
  • Someone who values keeping commitments & being known as reliable
  • Ability to think on the fly, problem solve, and provide excellent verbal customer service
  • Possess excellent verbal communication, written communication, and active listening skills
  • Proficient at working with multiple computer screens and navigating several computer programs
  • Enjoy receiving and applying coaching feedback to improve results and earnings
  • Your tenacity and drive consistently lead you to succeed
Technical Requirements

  • Minimum 25 mbps broadband internet connection with the ability to hardwire via ethernet from cable modem to a PC
Experience & Qualifications For Success
  • High school diploma or equivalent required
  • Previous sales experience is a plus
  • Previous call center experience (office or remote) is a plus
ADT LLC is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers and help save lives. We can achieve this goal when we have the best talent working in an environment where employees feel included and recognized. Visit us online at jobs.adt.com to learn more.
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