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Check with seller Sales Coordinator: combination of onsite & remote Columbia

Published date: April 3, 2022
  • Location: Columbia, South Carolina, United States

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The Sales Coordinator is the first point of contact for assigned Territory Managers and Customers through Team selling, administrative support, and resolving questions/requests/issues in a timely manner with knowledge of US Foods products and systems. The coordinator is the primary liaison between Customers, Territory Managers, Sales Managers and Sales Support for taking orders and resolving issues, as well as working with Operations, Credit & Transportation. Providing administrative support as needed, as well as escalating issues to appropriate parties.

The work schedule for this position is Sunday from 10:00am-4:00pm and Monday through Thursday 8:00am-5:00pm. Occasional Friday coverage may be needed, and days off are adjusted to Saturday and Sunday those weeks.

This position is a combination of onsite and remote, so applicants must be in a reasonable commuting distance of Lexington, SC.

Job responsibilities:

  • Contact customers for orders, add-ons, etc. and process them through order entry systems. Promote customer engagement with US Foods.com as a source for order entry as well as Value Added Services.
  • Highlight on-going promotions and opportunities to up-sell/cross-sell to distribute slow moving items, close-out items and special buy items.
  • Team up with Territory Managers (average 10) to actively support their customers and drive sales performance.
  • Respond to customer and Territory Manager questions and requests in a timely manner, problem solving and escalating when necessary within the company or external vendors. Maintain ownership of all follow up communications.
  • Leverage US Foods systems and tools to quickly and accurately answer inquiries to provide insight.
  • Take personal responsibility for continued professional development.
  • Attend department sales meetings and product trainings develop and grow product and vendor knowledge.
  • Provide administrative support to process credits, special orders, drop-ships, re-routing delivery days, will calls, etc.
  • Respond to product receiving and pricing inquiries, ensuring accuracy and timeliness.
  • Provide vacation/back-up coverage to Territory Managers and weekend coverage for all inbound Sales Coordinator calls.
Education/Training:
High School diploma or equivalent required; Bachelor’s degree preferred.

Related Experience: At least three (3) years of previous customer service experience required. Food service or hospitality experience preferred but not required. Previous sales experience is helpful, but not required. Working knowledge of CRM or ordering tools is a plus.

Knowledge/Skills/Abilities:
  • Strong verbal communication and interpersonal skills and solid problem resolution ability required.
  • Candidate must have a solid customer service orientation, with ability to professionally and effectively influence/persuade customers to purchase products.
  • Able to process multiple issues simultaneously, driving them to successful resolution.
  • Working knowledge of Microsoft Word, Excel and Outlook required.
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***EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status***

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