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Check with seller One Stop Associate Fargo

Published date: April 3, 2022
  • Location: Fargo, North Dakota, United States

Position Description & Details

To provide integrated customer service to students, family members and university employees in the areas of Registration and Records, Financial Aid and Scholarships, Customer Account Services and other university services to promote student success.

Provide cross-functional services in a one-stop environment for the above listed areas.

Process various transactions for students’ academic and financial records.
Deliver prompt and accurate information to customers.
Meet expectations in a fast-paced, customer-service environment.
Analyze information from a variety of sources and use problem solving skills to resolve customer concerns with only minimal supervisory guidance.
Determine when to refer/escalate to other offices as necessary.
Analyze and interpret financial data to provide guidance to customers.
Answer general and diverse questions from on-campus and external constituents.
Assist students with accounts and account activity.
Process payments.
Process FERPA releases. Be compliant with FERPA, federal, state and university regulations.
Perform daily opening and closing cash procedures,
Provide services for home departments such as data entry, process forms, document imaging.
Perform presentations and provide information as requested as part of an outreach program.
Perform training for new staff.

Advertised Salary: $40,000/year

Minimum Qualifications:
Bachelor’s Degree in related field or 4 years’ equivalent professional work experience.
Understanding of the importance of diversity and inclusion in higher education.
Ability to analyze and interpret data/information to make independent decisions.
Strong written and oral communication skills – including both interpersonal and public speaking.
Strong technology skills with spreadsheets and other Microsoft Office products and ability to learn new software.
Proven ability to work as a team member with strong interpersonal skills.
Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment.

Preferred Qualifications:
Prior work experience in higher education student services.
Experience with student administrative systems such as PeopleSoft, Banner, etc.
Experience with imaging and work flow systems such as Perceptive Content (Image Now).
Previous experience with cash handling/account reconciliation.

Applicant Materials Required:
Cover letter addressing how required qualifications are met
Contact information for 3 professional references

NDSU offers a comprehensive benefits package which includes single or family health insurance coverage with premiums paid for by the university – with an effective date for new employees the first of the month following date of hire. Other benefits include, wellness benefits, basic life insurance, retirement plan, tuition waiver, annual leave, EAP, sick leave and holiday pay. Optional benefits include supplemental life, dental, vision, long-term care insurance, flexible spending account, and supplemental retirement plans.

Additional Information

No Smoking Notice:
As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.

EO/AA Statement:
North Dakota State University is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, color, gender expression/identity, genetic information, marital status, national origin, participation in lawful off-campus activity, physical or mental disability, pregnancy, public assistance status, race, religion, sex, sexual orientation, spousal relationship to current employee, or veteran status, as applicable.

Veteran’s Preference Notice:
This position is subject to North Dakota Veteran’s Preference requirements.

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