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Check with seller PASSENGER CONDUCTOR TRAINEE - 90267104 - Chicago Chicago

Published date: April 3, 2022
  • Location: Chicago, Illinois, United States

Your success is a train ride away.

Amtrak connects businesses and communities across the country and we move America’s workforce toward the future. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority and the success of our railroad is the result of our employees.

Are you ready to join our team?

SUMMARY OF DUTIES:
Works a variety of hours within a 24/7 transportation environment. Assists the Conductor in the safe movement of trains by adhering to applicable
operating rules/practices. Assists the Conductor in the oversight of all on-train employees in service delivery by adhering to the Corporation's
service standards. Ensures all revenue documents (cash, credit card receipts, proof of payment) are collected/verified in accordance with designated
tariffs. Ensures safety of passengers and crew by adhering to safety rules. Thinks and functions independently utilizing clear and effective verbal
communication skills to interact with passengers, crew members, and others jointly responsible for safe and efficient train movements and customer
service. Works in either a passenger or non-passenger operation (including yard duty and work trains). Secures movement orders and ensures clear
understanding by operating crew. Ensures pre-determined service requests are understood and carried out. Maintains understanding of operating
characteristics and practices including physical characteristics, safety rules, air brake rules, electrical instructions, equipment trouble-shooting
practices, and emergency procedures. Physically moves between and around train cars manipulating and lifting heavy air hoses and electrical cables.
Safely rides the side of train equipment, getting on and off equipment, as required. Assists the Conductor in submission of various reports to record
movement delays, unusual occurrences, passenger inconveniences, and mechanical defects. Assists in boarding and detraining of passengers, baggage,
express shipments, and mail. Makes customer service announcements. Provides information about train service to include passenger connections. Makes
special arrangements in case of service failure. Ensures each passenger has the proper fare. Ensures safe and orderly passenger conduct. Must
demonstrate an understanding of what makes up the elements of quality customer service. Must be able to interact and communicate professionally with
passengers and co-workers under all types of circumstances. Must demonstrate a demeanor and well-groomed appearance that conveys to passengers

a sense of competence and complete professionalism. Must understand and totally comply with Amtrak’s Uniform & Grooming Standards when engaged in

performing passenger service.

Learn more about the day in the life of a Conductor at Amtrak by watching this video: https://www.youtube.com/watch?v=n1clZI-RZGc.

MINIMUM QUALIFICATIONS:

  • Some work experience exhibiting responsibility, initiative, and other leadership characteristics.
  • Satisfactory attendance and safe work record.
  • Applicants for the position of Assistant Passenger Conductor must be willing and able to: Work in all types of weather conditions including extreme
heat, cold, snow, and rain. Perform duties in an environment requiring physical agility in order to easily get off/on train equipment, manipulate self
between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment. Report for work on short notice and work
weekends and holidays. Successfully complete a pre-employment medical examination and drug screening. Submit to and pass periodic medical

examinations as well as random drug and alcohol screenings. Pass a pre-interview assessment to determine cash handling and customer service skills.
  • If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork
followed by extensive qualifying and on the job training associated with the assigned Crew Base. Must have a current valid drivers license; must have a
good safety record and prior satisfactory job performance; must have either 2 years of full-time verifiable work history OR 2 years of full-time verifiable
college work OR a combination of the two, equating a total of 2 years; and must live within 2 hours of Crew Base.

PREFERRED QUALIFICATIONS:
  • Some leadership/supervisory experience.
  • Some experience in a customer service role that includes cash handling, as well as a work history demonstrating the ability to adapt to variable work hours.
  • Some mechanical experience/knowledge.
  • Applicants for the position of Assistant Passenger Conductor must be willing and able to: Work in all types of weather conditions including extreme heat,
cold, snow, and rain. Perform duties in an environment requiring physical agility in order to easily get off/on train equipment, manipulate self between
cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment. Report for work on short notice and work weekends
and holidays. Successfully complete a pre-employment medical examination and drug screening. Submit to and pass periodic medical examinations as well

as random drug and alcohol screenings. Pass a pre-interview assessment to determine cash handling and customer service skills.
  • If selected, the incumbent will be required to successfully complete a seven- to eight-week training course including classroom instruction and fieldwork
followed by extensive qualifying and on the job training associated with the assigned Crew Base. Must have a current valid drivers license; must have a

good safety record and prior satisfactory job performance; must have either 2 years of full-time verifiable work history OR 2 years of full-time verifiable

college work OR a combination of the two, equating a total of 2 years; and must live within 2 hours of Crew Base.

RATE OF PAY:
Training rate applies until the completion of training. Thereafter, specific terms of Amtrak's current schedule agreement with the United Transportation Union
will apply.

COMMUNICATION AND INTERPERSONAL SKILLS:
Must have excellent verbal and written communication skills.

SUPERVISORY RESPONSIBILITIES:
No

Requisition ID:81825
Posting Location(s):Illinois
Job Family/Function:Transportation
Relocation Offered:No
Travel Requirements:Up to 100%

Amtrak employees power our progress through their performance.

We want your work at Amtrak to be more than a job – we want it to be a fulfilling experience where you find challenging and rewarding opportunities, respect among colleagues, competitive pay, benefits that protect you and your family and a high performance culture that recognizes and values your contributions and helps you reach your career goals.

All positions require pre-employment background check verification, a pre-employment drug screen and proof of full vaccination against COVID -19. Amtrak is committed to a safe workplace free of drugs and alcohol and performs pre-employment substance abuse testing. Marijuana, notwithstanding any statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Candidates who engage in the usage of marijuana will not be qualified for hire. Successful applicants for employment with Amtrak must be fully vaccinated against COVID-19 by the date of hire as a condition of employment, subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the Johnson & Johnson vaccine.

In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an EOE/Affirmative Action Minority/Female employer, and we welcome all to apply. We consider candidates regardless of race/color, religion, sex (including pregnancy, childbirth and related conditions), national origin/ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.

POSTING NOTES: Transportation || No Additional

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