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Check with seller Police Records Clerk II Phoenix

Published date: April 3, 2022
  • Location: Phoenix, Arizona, United States

Job Description

The City of Avondale has an opportunity for a Police Records Clerk in the Police Department. This is a full-time, FLSA non-exempt position, with benefits.

Responsible for all aspects of records releases, from taking the request to release, following all established guidelines, policies, and procedures. Performs senior clerical duties relating to the processing and maintenance of police records as well as trains new staff in all tasks of being a records clerk. Acts as the lead in absence of Records and Vehicle Impound Supervisor as needed.

Essential Functions

Assists the general public, departmental personnel, and representatives from other agencies in obtaining police related information following established regulations and department policy. Processes mail inquiries, email, and front desk inquiries from the public and insurance companies requesting copies of police reports, 911 calls, and BWC footage. Enters criminal and civil citations into a records management system.

Serves as the lead on the floor for records clerks to answer questions during regular business hours. Creates record training program and makes suggestions for changes in policy and procedure changes to Records and Vehicle Impound Supervisor. Is the first point of contact for resolution regarding upset citizens.

Reviews police reports completed by other records clerks for accuracy regarding redaction guidelines; and release of data according to Department and State guidelines.

Trains new records employees and volunteers in data entry, front desk tasks, and cash handling. Backs up the Records and Vehicle Impound Supervisor by completing cash deposit in their absence.

Accepts fees for police related documents and fingerprint services.

Assists the Front Desk Lobby Receptionist, answering telephones, transferring calls, assisting the citizens that come to the police department, and performing other related duties as apparent or assigned.

Job Requirements

High School diploma or equivalency.

Three (3) years of experience as a Police Records Clerk. Knowledge of police records redaction laws that protect confidential information, Arizona State Library, Archives, Public Records statutes, and Freedom of Information Act laws.

Two (2) years of Spillman database experience required.

Valid Arizona Driver License at time of hire.

Possess an ACJIS Network Terminal Operator Certification Level A within six months of hire date.

Supplemental Information

Work requires the ability to read various reports, letters of request, disposition forms, juvenile referrals, citations, and general correspondence.

Work requires the ability to perform general math calculations such as addition and subtraction.

Work requires the ability to write general correspondence.

Work requires oversite of interns, volunteers, and other records clerks.

Work involves choices of action within limits set by standard practices and procedures. Professional judgment is required to apply the proper course of action.

The incumbents in this position will have contact with both internal and external customers. Employee must maintain regular attendance, professional customer service skills, and work in a constant state of alertness and safe manner.

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