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Check with seller Agent Passenger Service Assist Newark

Published date: April 3, 2022
  • Location: Newark, New Jersey, United States

Date: Mar 9, 2022

Location: Newark, New Jersey, US

Company: Worldwide Flight Services, Inc.

This description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications which may be required of employees assigned to this job classification.

Assists passengers as requested or required at self-service check-in kiosk areas throughout the terminal and/or at the baggage drop areas and/or counter qeueing areas. Responsibilities may include any and all of the following; Assists passengers with questions about; the use of automated kiosk check-in terminals, checked baggage requirements, carry-on baggage restrictions, and the scanning of baggage. May also be required to query passengers using FAA/TSA mandated security questions, ensure passengers with disabilities are promptly assisted in in accordance with ADA requirements, verify passengers’ identification as required by the FAA/TSA, observe the proper placement of baggage tags and verify weights of bags. Duties may also include; providing general logistical directions around the airport terminal areas, stocking ticket counters with applicable supplies, changing stock in printers, and affixing printed bag tags on checked baggage. Performs other duties that may be assigned in the passenger terminal service area.

JOB REQUIREMENTS

Must be at least 16 years of age. High School diploma or General Education Degree (GED) preferred. Ability to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off. Must have the ability to read, write, fluently speak and understand the English language. Bilingualism may be required in certain assignments.

ESSENTIAL JOB FUNCTIONS

Excellent written and oral communication skills, and ability to exhibit consistent welcoming and helpful behavior.

Read and interpret simple printed instructions, short correspondence, and write legibly to complete forms/paperwork, and complete simple correspondence as required.

Use electronic scanning devices, and automated self-service technology.

Ability to work with different levels of management in communicating issues.

Ability to handle multiple tasks simultaneously and adapt to constant changes.

Ability to stand for extended periods of time.

Stand, listen, comprehend, ask questions, and evaluate customer needs concerning destination, reservations, flight departure and arrivals, baggage checking, baggage claims and other relevant travel information. Responds verbally to customers relying upon memory, by reading from source material, or by referring to a computer reservation system. Communicates verbally with other employees.

Stand, using finger dexterity, inputs by typing customer data into a computerized system.

Checks oversized baggage and parcels at the baggage area reading customers destination from ticket which involves bending, lifting, and carrying bags or parcels weighing up to 70 lbs. on a bag conveyor or to another location for pick-up and loading.

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Must be able to lift and/or move up to 70 pounds.

Reports to work on a regular and timely basis.

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