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Check with seller Associate Service Manager - Southwest/Mountain Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

Associate Service Leader

Tesla’s Associate Service Leaders are responsible for driving excellent results in customer service and operational efficiency in our virtual service teams.

Expectations and Responsibilities:

  • Our Associate Service Leaders must assist in the daily operations of the Service team to ensure the delivery excellent results and achieve goals quarter after quarter, month after month, on all aspects of customers, people, operations, and financials.
o Customer focused: Our customers are changing the world, and it is your responsibility to exceed their expectations of what a service experience should be. We expect you to go above and beyond for our customers. As an Associate Virtual Service Leader, you will coach your team to elevate their customer service approach and assist the team in developing and implementing appropriate standards and processes to continuously elevate the overall service experience.

o People: Our Associate Service Leaders lead by example, and we expect you to put your team’s success before your own. Your team will look to you to champion open communication, active problem solving, and a positive work environment. You must have the ability to inspire and coach your team to meet both daily and strategic goals, and partner with the Service Leader to ensure the development and growth of your team.

o Operational excellence: As an Associate Service Leader, you must understand every aspect of your team’s performance, and work with our Service leaders to increase efficiency and drive continuous improvement in all aspects of operations. You must actively facilitate exceptional team performance and partner with your team to identify and remove waste in operational processes. We expect you to promote safety, efficiency, quality, and overall excellence in all of your actions and decisions.

o Financials: Our Associate Service Leaders are expected to understand our business, know their numbers and ensure excellence in the team’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue / margin where applicable.

  • Our Associate Service Leaders act in the best interest of Tesla at all times. You must have a passion for our mission, our people, and our customers.
  • Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures.
  • Attitude and approach is everything. You must:
o Be a leader and a team-player.

o Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.

o Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.

o Be self-aware, flexible and open-minded.

o Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset.

o Be an advocate for your customers and your team. Your success depends on theirs.

General Requirements:
  • Educational experience: Bachelor’s degree or equivalent professional experience.
  • Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is not required.
  • Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities.
  • Process / operations experience: prior experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques is strongly preferred.
Compensation and Benefits:
Compensation ($81,000 - $102,000) is based on a variety of factors including but not limited to work experience, skills, certifications, etc.

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
LGBTQ+ care concierge services
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program

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