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Check with seller BADS05- 2022-02685-Driver Services Specialist-Cheyenne Cheyenne

Published date: April 3, 2022
  • Location: Cheyenne, Wyoming, United States

Description and Functions

Open Until Filled

GENERAL DESCRIPTION:
The Wyoming Department of Transportation (WYDOT) seeks a Driver Services Specialist. This position will provide support to driver license examiners, staff, drivers, and customers regarding maintaining commercial and non-commercial driver records, issuing credentials, ensuring driver compliance, and evaluating information for accuracy in compliance with state laws, federal regulations, and agency policies and procedures. Additionally, the employee must respond to all customer inquiries and provide accurate information regarding all classes of licenses and identification cards, driver license suspension, revocation, and cancellation issues, and must be knowledgeable in all areas of Driver Services.

Cheyenne is a steadily growing community along the Front Range but still true to the Old West's history. The city offers nearby mountain biking, skiing, hiking, fishing, hunting, and other outdoor activities. Cheyenne is also home to the "Daddy of 'em All" – Cheyenne Frontier Days – held every last week of July. Wyoming is one of only seven states with no state income tax.

Human Resource Contact: 307-777-4467

ESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

Assist all internal and external customers with Driver Services-related issues received via phone calls, chat messages, mail, and email.
Perform workflow and calendar entries.
Scanning and indexing documents.
Collect and balance money for all fees collected throughout the day.
Prepare transmittals.
Performs all daily tasks accurately with little tolerance for error; using required technology to make any needed entries (including Central Server, ERP, Docman/Falcon, VitalChek, Verisol, Google Suite, E-Learning, etc. Saba Talent Space, ESS, NLETS, E-banking).
Various CDL/S2S (state to state) report processing, which includes processing multiple transactions to create correspondence to drivers, deleting duplicate licenses and ID cards, processing driver DOT Cards, offering assistance to other states regarding Wyoming drivers.
The process driving records; maintain disabled parking placard inventory and issue placards; process requests for re-exams, medical and vision evaluations; compile hearing request files for Office of Administrative Hearings.
Review all renewal through the mail applications and determine eligibility and residency through knowledge of Wyoming State Statutes and rules and regulations.
Verify and update client records by adding and changing names, demographic information, license class, restrictions, forwarding addresses, next of kin, veteran, military, and immigrants.
Issue driver licenses and identification cards and collect fees.
Accurately enter citations into data system; process crash reports to ensure compliance with state insurance requirements; enter insurance requirements in driver records.
Any other duties assigned by supervisor to assist the Driver Services team.

Qualifications

PREFERENCES:
Preference will be given to those with Driver Services experience.
Preference will be given for advanced skill levels using Google Suite, document storage, database, and electronic reporting systems.
Preference will be given to those with a college degree and/or 4+ years' work experience in the customer service field.

KNOWLEDGE:
Knowledge of Wyoming State Statutes and Rules and Regulations for specialized areas.
Knowledge of Department rules, regulations, policies, and procedures.
Knowledge of the types of licenses to be issued.
Knowledge of Federal Motor Carrier Safety Regulations.
Skills in excellent customer service with the ability to handle situations in a courteous, helpful, and tactful manner.
Skills in effective interpersonal, oral, and written communications.
Ability to work in a cross-trained team environment where duties are shared and the ability to also work independently.
Must have a solid working knowledge of all office equipment; computers, printers, scanning devices, photo station, database system, and card production system.

MINIMUM QUALIFICATIONS:
Education:
Associate's Degree (typically in Business)

Experience:
0-1 year of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant

OR

Education & Experience Substitution:
1-3 years of progressive work experience (typically in Business) with acquired knowledge at the level of a Drivers Services Assistant

Certificates, Licenses, Registrations:
None

Necessary Special Requirements

PHYSICAL WORKING CONDITIONS:
This position takes place in an average work environment.

NOTES:
FLSA: Non-exempt
The successful applicant will be subjected to a thorough background/fingerprint investigation
The Wyoming Department of Transportation is a Drug-Free Workplace
E-Verify: WYDOT uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities

Supplemental Information

045-Department of Transportation - WYDOT-Support Services - Driver Services

Click here to view the State of Wyoming Classification and Pay Structure.

URL: http://agency.governmentjobs.com/wyoming/default.cfm

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Class Specifications are subject to change, please refer to the A & I HRD Website to ensure that you have the most recent version.
There are many benefits to living and working in Wyoming. Beautiful country with wide-open spaces and clean air, great recreational opportunities, and no State income tax to mention a few! In addition, the State of Wyoming offers State employees a very generous benefits package. Please click here for more information on the State of Wyoming employee benefits*.

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