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Check with seller Broker Service Representative I, II, III- Job Family Portland

Published date: April 3, 2022
  • Location: Portland, Maine, United States

Description

SHIFT: Day Job

SCHEDULE: Full-time

Be part of an extraordinary team.

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Build the Possibilities. Make an extraordinary impact.

Description:
Responsible for providing operational support and expertise, as well as single point of service support (e.g., phone inquiries) to key Broker contacts (Brokers, General Agents, Agencies, etc.) and Account Management.

Primary duties may include, but are not limited to:
Servicing brokers on behalf of client accounts with timely and effective response to client service-related concerns and issues.
Keeps sales teams appraised of service-related trends and issues, handles escalations and provides overall support to key broker service-related issues and needs.
Primarily talks with brokers/agencies by phone.
Answers Broker inquiries regarding one of the following areas: Claims, Benefits, Enrollment, and/or Billing.
Responds to all types of customers issues and investigates and resolves errors.
Coordinates complaint resolution concerning any type of post-sale service issue with appropriate department(s).
Coordinates Broker service needs with other departments as required to ensure optimal service and satisfaction.
Educate, assists and/or trains Brokers/Agencies on available self-service tools and electronic applications to help support and manage their business.
Seeks, understands and responds to the needs and expectations of internal and external customers.

Qualifications

Requirements:
HS diploma or equivalent
Minimum of 1 year related claims/customer service/enrollment and billing experience; or any combination of education and experience which would provide an equivalent background.

Preferred Requirements.

Associate degree preferred.

Broker Service Rep II:
HS diploma or equivalent
Minimum of 1 year of Broker Services experience
Minimum of 3 years related claims/customer service/enrollment and billing experience; or any combination of education and experience which would provide an equivalent background.

Preferred Requirements:
Associate degree preferred

Broker Service Rep III:
Requirements:
HS diploma
Minimum of 2 years of Broker Services experience
Minimum of 5 years related claims/customer service/enrollment and billing experience; or any combination of education and experience which would provide an equivalent background.

Preferred Requirements:
Associate degree preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short- and long-term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World's Most Admired Companies among health insurers by Fortune magazine, and a 2020 America's Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact ability@icareerhelp.com for assistance.

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