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Check with seller Card Services Disputes Manager Albuquerque

Published date: April 3, 2022
  • Location: Albuquerque, New Mexico, United States

Nusenda Credit Union is dedicated to excellent member service, care for our community, and being a great place to work. We work to make a positive difference in the lives of the people we serve and help them achieve their financial goals. Diversity, equity, and inclusion are part of our culture and values.

We invest in people and their careers. Our competitive employee benefits include healthcare, a fully paid pension plan and 401(k) matching contributions, and professional development and tuition reimbursement.

Thank you for your interest in joining the Nusenda team!
We are currently seeking a Card Services Dispute Manager. In this role, you'll be responsible for directing the Card Services Disputes staff and daily operations, fraud controls of ATM, Debit, and Credit Cards, and developing, monitoring, and interpreting fraud/dispute reports ensuring adequate performance of programs. You will participate in risk and fraud mitigation strategies and coordinate card projects for process improvements to improve the member services experience. You'll be responsible for motivating, informing, educating, developing, and coaching staff to ensure financial objectives and service standards are met. You will work closely with leaders across the organization to improve processes and member service related to card fraud and disputed transactions.
To thrive in this role, you should have three to five years of similar or related card experience. This position is equal parts leading a team and supporting of daily operations of Card Disputes. This might be the role for you if you enjoy working in a role requiring lots of contact with others, problem-solving, and process improvement.
Here are some key skills and experience that will help you be successful in the first six months

  • Experience in all facets of Card Services to ensure cross-functional support to the department as a whole.
  • Experience in Dispute processing/regulation, debit card transaction processing, and Credit Card payments.
  • Possesses extensive knowledge of the following: VISA/Mastercard products and operating/processing systems, ATM system operations, Point of Sale (POS) operations, and debit card system operations.
  • Demonstrated knowledge of financial institution operational procedures and compliance, particularly those affecting card services.
  • Exceptional verbal, written, and presentation skills with the ability to work with multiple levels of the organization. Development, performance management, training, and employee counseling skills essential
  • Must possess strong analytical and problem-solving skills, with the ability to derive innovative strategies and implement them in a timely, effective manner.
  • Ability to adapt quickly to change and proactively communicate.
  • Experienced in MS Office programs including Excel, Word, Outlook, and all internal systems as affiliated with the department.

We are committed to the safety of our employees and our members during the current pandemic. We encourage all employees to be vaccinated against the Covid virus. Employees can provide a copy of their current Covid-19 Vaccination Record card.
Nusenda Credit Union is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Job Type: Full-time

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