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Check with seller CFA Customer Service Coordinator Houston

Published date: April 3, 2022
  • Location: Houston, Texas, United States

Job Description
Who we are

AIG has an unsurpassed global travel insurance underwriting capability through AIG’s insurance operations in more than 100 countries. Millions of leisure and business travelers alike rely on Travel Guard®, AIG Travel’s portfolio of travel insurance solutions and global assistance services, to help them recover from unexpected circumstances that can interrupt their travel plans. Through eight wholly owned, state-of-the-art global service centers, customers have access to 24/7 emergency travel assistance, medical and security services with more than 40 languages spoken on-site. We help people travel more and worry less.
About the role

  • Full-Time position with Medical, Dental, Vision and matching 401k
  • Starting salary $20/hour with potential for higher based upon experience
As a coordinator at AIG you are the one that the clients turn to in times of need. You act with speed, composure, compassion and knowledge to solve problems, and the work that you do every day is the heart of AIG’s business.

The CFA Customer Service Coordinator is the front-line of customer support in coordinating risk mitigation activities that ensure AIG's clients are in the best hands while traveling abroad. You are the heart of the operation and will work with AIG Travel's Medical and Security teams, Travel Desk, and a Leadership team from a wide array of associated career fields, such as Risk Management, Medical, Military, NGO's and Federal agencies.

The CFA Customer Service Coordinator is responsible for:
  • Provides telephone support and emergency evacuation services in response to client requests
  • Uses appropriate resources to provide referrals to clients according to their requests
  • Coordinates the management of each client’s travel emergencies, flight cancellations, flight delays, trip interruptions and cancellations, baggage delays and similar events in general travel assistance
  • Monitors the status of patients and regularly reports the situation to the family and / or fellow travelers of the insured
  • Makes arrangements for medical evacuation by working with the Provider Network Group (PNG) and the Medical Case Management (MCM) team
  • Documents the entire management of each case
  • Provides telephone and document translation services through applicable providers
  • Sends and receives faxes and e-mails, calls via telephone, and supports inbound/outbound SMS communications
  • Makes assessments and files claims on behalf of the client
  • Works with and supports the Provider Network Group by adding and evaluating both new service and existing service providers
What we are looking for

  • English required
  • Preferred Bilingual in Spanish, and/or Multilingual in Spanish and Portuguese or Spanish and French
  • Contact Center experience is preferred by not exclusive
  • Health care experience is preferred but not exclusive
  • Experience in customer service or dealing directly with customers such as, Airline, Inside/Outside Sales
  • Excellent telephone communication skills and computer skills
  • Excellent verbal and written use of the language
  • Requires basic skills to analyze costs and opt for services
  • Must have a strong orientation to problem solving and a strong ability to find solutions in situations where there is no precedent. Ability to work under pressure
Schedule

Assistance Call Center Hours of Operation are 24/7/365. The shift we are hiring for is Morning Shift: 6:00a-2:00p, 5-days per week.

This position offers shift wage increases as follows:
15% hourly wage increase between the hours of 12:00 AM and 8:00 AM.
10% hourly wage increase between the hours of 4:00 PM to 12:00 AM.

A look at our benefits

At AIG, we have a 100-year legacy of working to make the world a better place. And that begins with our employees. We’re proud to offer a range of employee benefits and resources that help you protect what matters most – your health care, savings, financial protection, and wellbeing. We provide a variety of leaves for personal, health, family, and military needs. For example, the “Giving Back” program allows you to take up to 16 hours a year to volunteer in your community.

We also believe in fostering our employees’ development and offer a range of learning opportunities for employees to hone their professional skills to position themselves for the next steps of their careers. AIG also has a tuition reimbursement program for eligible employees to enhance their education, skills, and knowledge in areas that relate to their current position or future positions to which they may transfer or progress.

We are an Equal Opportunity Employer

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its’ policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: https://www.aig.com/about-us/diversity-equity-and-inclusion

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to candidatecare@aig.com . Reasonable accommodations will be determined on a case-by-case basis.

In order to work from or visit an AIG office, and in accordance with the terms and conditions of AIG’s COVID-19 vaccination policy, individuals hired into this position will be required to attest that they have been fully vaccinated and agree to have their vaccination status and proof of vaccination confidentially stored by AIG. Exemptions may be considered on a case-by-case basis in accordance with applicable law.

Functional Area:
OP - Operations

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

AIG Travel Assist, Inc.

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