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Check with seller Customer Service Agent Memphis International Airport (MEM) Memphis

Published date: April 3, 2022
  • Location: Memphis, Tennessee, United States

Customer Service Agent Memphis International Airport (MEM) - Memphis, TN
MEM00000070

Greeting our passengers with a smile

Are you passionate about customer service and travel? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? Then a Customer Service Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

As part of the UGE Customer Service team, you’ll meet diverse people from all over the world at the ticket counter, gate, and more to provide a flyer friendly experience aboard every flight, every day!

Caring for Customers

As a Customer Service Agent, you’ll make every interaction a positive one
Whether helping with reservations or printing boarding passes, determining alternative flight options or rebooking a reservation, you must be calm, cool and collected
To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations
Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

You’ll be provided the tools you need on the Runway to Success!

We provide paid training, including orientation and classroom, virtual, and on-the-job training
When you’re ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more

Flexibility

Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport
You must be available for day and night shifts, weekends and holidays
You will be required to work mandatory overtime, when necessary
As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule
Punctuality and reliability are essential – we’ve got flight schedules to meet!

We reward your efforts

$13.00 per the union contract
Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network
UA Discount Program for flights when you want to purchase a ticket
Paid time off (PTO)
And more

UGE requirements

High school diploma, GED or equivalent
Minimum of 18 years old
Ability to operate a computer to enter and retrieve data
Ability to lift up to 70lbs on a consistent basis
Ability to pass a background check, hearing and vision tests, and drug screen
Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements
Legally authorized to work in the United States without sponsorship

Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

United Ground Express
United States-TN-MEM - Memphis
United Ground Express
Part-time

Mar 3, 2022, 5:00:10 PM

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