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Check with seller Customer Service Associate - No Weekends, Remote Houston

Published date: April 3, 2022
  • Location: Houston, Texas, United States

Why we need you:
We’re growing, and our clients deserve the best. As a Customer Service Associate within our Life Call Center, you’ll have an opportunity to develop highly personalized experiences for our customers. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, inclusivity, a strong business acumen, and show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.

Location: Houston, TX (Remote, must reside in TX)
Must be willing to work ANY 8-hour shift within our hours of operation, 8am–8pm Eastern Time, Monday–Friday, based on business need (NO WEEKENDS)
SALARY: $40,000-$42,000- plus ability to earn 5% annual bonus
10 Weeks Paid Virtual Training
Upcoming Training Class: May 9, 2022

Responsibilities of the role:
Build rapport with each customer, ask probing questions and understand how to create a best-in-class experience and resolve customer requests on first contact
Educate customers about their life insurance policies with MassMutual
Apply knowledge to handle many problems independently while seeking guidance in highly complex situations
Balance time effectively to ensure the department meets expected service levels
Utilize multiple systems and tools to meet the established goals and objectives, including customer experience, first contact resolution, call quality and call handling time

Required skills and qualifications – The qualifications that are needed for this role:

1+ years of customer service experience (or Undergrad Degree in lieu of experience)
High School Diploma (or GED)
Proficiency with Microsoft Office Suite

Preferred qualifications – Additional skills that make you a great fit:

2+ years of Customer Service Experience
College Degree
Experience with Insurance or Annuity Servicing, financial products, hospitality or retail sales with a high degree of direct consumer contact
Bilingual a plus (Spanish)
Able to work in a fast paced, metric driven environment with proficiency in multitasking and navigating multiple systems and windows

#LI-JM1

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

Contact seller Share

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