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Check with seller Customer Service Consultant Sioux Falls

Published date: April 3, 2022
  • Location: Sioux Falls, South Dakota, United States

At Heiman Fire Equipment we take pride in creating custom-built fire trucks and providing the best equipment in the fire industry for each and every department we serve and to deliver the best possible experience to our customers. Due to an upcoming retirement we have an opening for a Customer Service Consultant.

The Customer Service Consultant is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs, as well as communicating effectively with team members with the customer service department. The Customer Service Consultant will act as liaison, provide product/services information and resolve and emerging problems that our customer accounts might face with accuracy and efficiency.

Some of the duties include:
Answer inbound phone calls from customers and Sales Consultants. Assist customers or refer inquiries appropriately.
Generate sales leads by answering product and service questions; suggesting information about other products and services.
Identify and assess customers’ needs to achieve satisfaction.
Provide accurate and timely quotes for equipment.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Enter sales orders from verbal phone calls, internal work orders or online order information.
Handle customer complaints, provide appropriate solutions and alternatives; prompt follow up to ensure resolution.
Maintain records of customer interactions, process customer invoices and quotes. Print and mail invoices.
Update turnout-gear specifications to meet the customer’s needs.
Partner with the sales team to meet and exceed customer service expectations.
Identify opportunities to improve customer expectations.
Maintain sales commission spreadsheet.
Track sales and purchases of Heiman Fire built trucks.
Follow communication procedures, guidelines and policies.
Participate in company meetings, initiatives as appropriate.
Represent Heiman Fire Equipment to the community in a positive manner, consistent with its marketing and customer goals.
Other duties as assigned.

Here’s what we are looking for:
High school diploma or equivalent.
Self-starter with good time management and organizational skills.
Ability to proactively solve problems while analyzing possible solutions.
Excellent communication skills, including verbal, written and listening skills.
A team-player, working together with internal and external customers, providing insight when needed and able t be flexible when goals or outcomes differ.
Detail oriented, professional attitude, reliable.
Able to learn and relay technical information
Working knowledge of Microsoft Office applications, email programs, and basic office equipment.
Proficient in Excel.
Knowledge of MAS system

You may also stop into our office and fill out an application.

Salary DOE

If you think you’ve got what it takes, apply now

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