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Check with seller Customer Service Representative - $19.00 per hour! Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

Do you have a passion for providing outstanding customer service, value team work and have experience in retail, restaurant, hospitality or a call center? Our Customer Service Representatives respond to inbound calls from our customers and work Monday through Friday, no evenings or weekends! Our next training class starts April 11th!
Position Purpose:
The primary purpose of this position is to:

  • Delta Dental of Colorado’s brand is incredibly important, and this position represents and embodies the brand by way of direct contact with external customers and stakeholders. An exemplary Customer Experience is critical to the successful fulfillment of Delta Dental’s Mission.
  • The CSR-1 is an extremely important component of our commitment to an exceptional customer experience. This position responds to inbound calls from subscribers, providers as well as other external stakeholders. Attendance plays a critical role in individual success in this position.

*_
Key Responsibilities: _*
Essential Duties:

  • Responsible for responding to a high volume of inbound calls from Dental Offices (dentists and office staff), members, group administrators, etc.
  • Interfaces and communicates as applicable with internal customers such as Group Administration, Individual Administration, Electronic Eligibility, Client Services, etc.
  • Effectively and patiently listens to questions / concerns provided to them and responds in a timely and accurate manner.
  • Adheres to call audit guidelines and principles and achieves operational expectations specific to “Availability” and, “Call quality” with emphasis on “Average Call Handle Time” and other defined individual and departmental metrics.
  • Documents and maintains systematic records of their call. Records are entered in a clear and concise manner in order that they be effectively interpreted by any internal staff member.
  • Escalates calls as appropriate following internal guidelines and processes.
  • Responsible for researching issues in order to respond appropriately and accurately to claim related question.
  • Accountable for following all Federal, State, Compliance and HIPAA guidelines.

Additional Duties:

  • May be called upon to assist other departments on a “short term” (30-60 days) basis.
  • Other duties and projects as requested / assigned.

*_
Competencies: _*

  • Proficient computer skills and data entry skills
  • Solid customer service, problem solving and conflict resolution skills
  • Research skills and attention to detail
  • Solid written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and the general public
  • Fluency in Spanish desired but not required.

*_
Qualifications: _*

  • Requires a high school diploma or the equivalent.
  • Prior dental office experience and/or Dental or Medical Insurance experience is preferred.

Equipment Utilized:

  • Requires use of standard office equipment, and equipment requiring simple set up and adjustments to include word processing equipment.

Delta Dental of Colorado offers a comprehensive compensation and benefits package which includes generous PTO and 9 paid holidays; two affordable health plans; free dental insurance; 401(k) match with immediate vesting; supplemental retirement savings plan; company-paid life insurance, short-term disability and long-term disability policies; wellness program; tuition reimbursement; transportation reimbursement (we’re near a light rail station); annual bonus program; volunteer time off and much more.
The Customer Service Representative position pays $19.00 per hour.
Delta Dental of Colorado is proud to be an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.

Experience
Preferred

  • 1 year(s): At least one year of customer service experience in retail, restaurant/hospitality, call center or a dental office. Dental experience a plus!

Education
Preferred

  • High School or better

Skills
Required

  • Data Entry
  • Customer Service
  • Microsoft Excel
  • Microsoft Outlook

Job Type: Full-time

Pay: $19.00 per hour

Contact seller Share

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