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Check with seller Customer Service Representative - Express Scripts Louisville

Published date: April 3, 2022
  • Location: Louisville, Kentucky, United States

This position is responsible for assisting in the non-clinical daily management and support of the nursing department. Works within the fast paced environment of the Central Nursing Team to complete non-clinical projects and functions to deliver straightforward administrative and/or other basic business services in Customer Service. As a first line of contact, this team float role will independently assist both internal and external clients within scope by clarifying and researching desired information and resolving non-clinical problems within the nursing department, p erforming research to respond to inquiries and interpreting to determine most effective response. Works with Nurse Managers, Prescribers, field staff, and team members to schedule patient visits for home infusion and obtain nursing orders via email, IM, SharePoint, DocuSign, RightFax, and telephone. Responds timely to inquiries for information and assistance regarding nursing and patient referrals, nurse schedules, and nursing orders.

Position requires excellent interpersonal skills, critical thinking, multi-tasking, retention, professional maturity, attention to detail with data entry, and flexibility. Independently responds to inquiries ranging from routine to moderate complexity. Issues tend to be routine in nature. Excellent knowledge and understanding of Customer Service and business/operating processes and procedures. Works with clearly defined procedures under minimal to medium supervision. Enhances organization reputation by accepting ownership for responding to new and different requests. Escalates issues as necessary.

Use of pharmacy program, SharePoint, DocuSign, RightFax, eFax, and telephone for submission, tracking, imaging, and follow up of nursing orders for home infusion visits.
Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits.
Proactively communicate to nurse management, prescribers, field staff, internal team members, and patients.
Investigate/research issues and provide resolution.
Take initiative for problem solving with ability to multitask effectively and use critical thinking.
Accurate and timely entry of data in appropriate systems.
A pro-active work ethic with ability to be managed/trained virtually
Proficiency and use of Excel and Outlook

High School education or GED
5+ years of relevant Customer Service experience
Microsoft Office Suite
Extremely detailed oriented
Excellent written and oral professional communication skills
Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make independent decisions

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.

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