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Check with seller Customer Service Representative I Louisville

Published date: April 3, 2022
  • Location: Louisville, Kentucky, United States

Customer Service Representative I

Summary:
The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the client's issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Responsibilities:

  • Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one's time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.
  • Utilize salesforce and SAP

Education/Experience:

  • 0-2 years customer service related experience required.
  • Bachelor degree is required

Additional Notes:

  • Customer service background
  • No guarantee to go full time
  • Group is working from home however there are future plans to go back in the office in a couple months (hybrid model)
  • Hours: M-F 8:00am-5:00pm
  • Milestone 1: Complete all onboarding and compliance training requirements
  • Milestone 2: Q1 - Complete Global Marine CSR training and begin completing daily work tasks with assistance
  • Milestone 3: Q2 - Progress to completing daily work tasks with little assistance

Notes:

  • This is a contract positon
  • Pay $12.80/hr plus benefits.

Job Type: Full-time

Pay: From $12.80 per hour

Work Location: One location

Contact seller Share

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