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Check with seller Customer Service Representative I Little Rock

Published date: April 3, 2022
  • Location: Little Rock, Arkansas, United States

ABCBS has a mandatory Covid-19 vaccination policy for designated employees, including employees hired on or after October 1, 2021. Any qualified individual selected for a position will receive a conditional offer of employment which requires that they comply with the Mandatory Vaccination Policy for Designated Employees prior to their first date of employment. All new employees must show proof of vaccination or show proof of the first vaccination no later than the first date of employment with agreement to become fully vaccinated after employment has begun. Any qualified individual selected for a position seeking an exemption from this requirement for medical or religious reasons should complete a request for accommodation form and submit the form to the Human Resources department as described in the Mandatory Vaccination Policy for Designated Employees prior to their first date of employment and cannot begin employment unless and until such accommodation request is approved. This can be provided to you by contacting Policies@arkbluecross.com.

Take the steps to start your career at Arkansas Blue Cross and Blue Shield.

Job Summary
The Customer Service Representative (CSR) ensures final resolution of each customer inquiry in a timely and courteous manner while documenting detailed information relevant to the contact. Resolution may require system research and/or contacting experts in other areas of the company. Although some encounters may require multiple interactions, the CSR strives for the company goal of “first time resolution” whenever possible.

Requirements

Education & Experience:
1. Must meet one of the following:
Bachelor's degree from an accredited college or university.
Two (2) years of college coursework (at least 48 credit hours) plus one (1) year of experience in a specialized customer service environment.
High school diploma or equivalent with two (2) years of experience in a specialized customer service environment.

2. Preferred two (2) years of Pharmacy tech experience.

Specialized Knowledge & Skills

Customer Resolutions
Multitasking
Active Listening
Keyboarding
Work Independently
Independent Thinking
Organized Detail Oriented
Written and Verbal Communications
Customer Service
Problem Solving
Working in a high-stress environment
Computer Literacy

Skills
Ability to work independently, Detail-Oriented, Microsoft Office, Oral Communications

Responsibilities
Communication: Communicates in a clear and concise manner (whether orally or in writing) using business English, correct grammar, and precise vocabulary; learns to make complex insurance topics accessible to a wide audience and explain benefits without resorting to jargon; develops the ability to listen, comprehend what is being said, and ask appropriate questions that help lead to issue resolution; and keeps accurate and complete electronic notes of conversations in the appropriate software systems., Customer Service: Interacts directly with customers, which may include members, groups, and providers to resolve issues related to the products and services and health insurance plans offered by ABCBS and its family of companies; and completes interactions based on company standards and directives as well as within state and federal guidelines such as the privacy rules enumerated in HIPAA guidelines., Other duties: As assigned, Problem-Solving/Complaint Resolution: Always conducts him/herself in a positive and professional manner, addressing others with politeness, etiquette, and tact; handles confrontational situations with empathy but also in such a manner as to reach fact-based objective conclusions and resolve; and gains conclusive agreement through negotiation., Product Knowledge and System Know-How: Becomes an expert on benefits and eligibility for health insurance plans supported by multiple lines of business, as requested; and knows where and how to find information pertinent to providing superior customer service.

Certifications

Security Requirements

This position is identified as level three (3). This position must ensure the security and confidentiality of records and information to prevent substantial harm, embarrassment, inconvenience, or unfairness to any individual on whom information is maintained. The integrity of information must be maintained as outlined in the company Administrative Manual.

Segregation of Duties

Segregation of duties will be used to ensure that errors or irregularities are prevented or detected on a timely basis by employees in the normal course of business. This position must adhere to the segregation of duties guidelines in the Administrative Manual.

Employment Type
Regular

Arkansas Blue Cross Blue Shield is an Equal Opportunity Affirmative Action employer and is subject to federal regulations pertaining to employment. Arkansas Blue Cross does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. Arkansas Blue Cross also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We are committed to an inclusive and diverse work environment.
You must apply using your Legal Name. Current Workers/Contingent Workers/Contractors: Apply with your existing worker account (Workday) from the enterprise network. (Do not apply from this site - apply internally only)

ADA Requirements

1.1 General Office Worker, Sedentary, Campus Travel - Someone who normally works in an office setting and routinely travels for work within walking distance of location of primary work assignment

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