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Check with seller Customer Service Representative Kansas City

Published date: April 3, 2022
  • Location: Kansas City, Missouri, United States

Job Opening ID 514646
Salary: $15.79-$23.16/hour
Deadline: Open Until Filled

Several full-time positions available with KC Water Call Center Division located at 4800 E. 63rd Street. Normal Work Days/Hours: Monday-Friday, 10:00 A.M. to 7:00 P.M. Communicates directly with customers via phone or in person in a professional and courteous manner. Composes and delivers professional written communication to customers. Investigates and resolves general customer inquiries, request, complaints, account and billing issues in a timely manner through research, account analysis, and referencing ordinances, policies and procedures. Processes orders for installation, turn on, discontinuation, or change in water services. Clearly and accurately records all customer interactions and changes to accounts, including complaints concerning billing, service rendered or service failures, and routes information to appropriate divisions for investigation or follow-up. Works as an individual and/or member of a customer service delivery team. REQUIRES high school graduation and 1 year of public or private sector experience in customer service work; OR an equivalent combination of qualifying education and experience.

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