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Check with seller Customer Service Representative Jacksonville

Published date: April 3, 2022
  • Location: Jacksonville, Florida, United States

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

Are you passionate about customer service? Looking to build your career in an exciting industry and a growing world class organization? Come see why so many of our team members recommend us to their friends!

Who are we?

Bug Out is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.

Responsibilities

What do our Customer Service Representatives (CSR) do?

Our CSR’s are the first contact to help resolve customers' concerns. They are courteous, knowledgeable and empathetic to the callers’ concerns in their homes and businesses. They enjoy making a customer feel confident that their concerns will be handled promptly and professionally.

Responsibilities include, but are not limited to;

Maintain good customer relations both on the phone and in person
Gather information from customers to help identify and solve problems
Confirm, schedule and reschedule services for the customer
Set sales appointments for new customers
Answer billing questions
Complete general clerical duties as assigned
Work as a team with Service and Sales
Sell the value of our services and suggest upgrades to service
Smile while talking on the phone

What do you need?

High school diploma or GED
Have excellent listening and communication skills
Have a pleasant phone voice and ability to clearly speak and be understood on the phone
Demonstrate multitasking skills to enter accurate data and type while speaking with customers
Remain calm and able to work under pressure when busy and help other team members
Strong attention to detail and willingness to learn
Excellent organization and time management skills
Available to work Monday-Friday and Saturdays as needed
Successfully meet pre-employment background screen

Why Choose Rentokil?

A career with Rentokil is exactly that - a professional trajectory filled with opportunity. We pride ourselves on being a world class team that rewards high performance. We offer competitive pay on a bi-weekly pay schedule and many of our roles offer incentives based on performance and providing exceptional customer experience.

Below you'll find information about some of what Rentokil North America has to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits when they meet certain criteria.

Professional and Personal Growth:
Robust Paid Training & Professional Development Path
Opportunity to grow - We love to promote from within!
Fantastic Tuition Reimbursement benefits & Scholarship Programs (for FT Colleagues)

Wellness:
Excellent Health benefits including Medical, Dental, Vision, and Life Insurance with no waiting period. Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting day 1!
Access to Flexible Spending Accounts for Healthcare or Dependent Care Expenses
Outstanding Company-Paid Short Term Disability
Access to Long-Term Disability Insurance
Wellness Reimbursement Program
Employee Assistance Program that offers services such as free counseling services, will preparation, discounts to health clubs, and other benefits
Company-paid sick time

Savings & Retirement:
401(k) retirement plan with highly-competitive company-matching contributions
Holiday Savings Club option with company-matching funds
Employee Discounts (includes many offerings, including cellular/mobile service, health clubs, and more)

Work-Life Balance:
Vacation Days & sick days
Company-Paid Holidays & Floating Holidays

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

Qualifications

Rentokil North America is a Drug-Free Workplace

Rentokil North America is an equal opportunity employer with a commitment to equality in every aspect of employment. As we expand, we are focused on building a foundation of diverse talent and equality in all areas of our workforce. All qualified applicants receive equal consideration, regardless of race, gender, sexual orientation, religion, ethnicity, national origin, veteran status, or disability.

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