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Check with seller Human Resources Specialist - Employee Connect Service Center Memphis

Published date: April 3, 2022
  • Location: Memphis, Tennessee, United States

Serves as primary resource for associates and managers for information related to Total Compensation Programs (including benefits, payroll, and other HR-related programs) and employee records. Anticipates, researches and resolves simple and complex inquiries for employees and managers efficiently. Educates and advises employees on Total Compensation Programs, include, but not limited to:

Health & Welfare Programs – Health/Dental/Vision Plan, Health Savings Accounts, Flexible Spending Accounts, Group Life Insurance, Optional Group Life Insurance, Short & Long Term Disability

Ancillary Insurance Programs – Accident, Critical Illness & Hospital Indemnity Insurance

401k Savings & Retirement Plans

Paid Time Off Benefits

Financial Assistance – Education Assistance, Adoption Reimbursement, Dependent Scholarship

Work-Life Support Programs - Family Medical Leave Act (FMLA), Maternity Leave, Parental Leave, Life Works/EAP, Workplace Flexibility, Phased Retirement, Smart FHR Wellness

Payroll Deductions – United Way, voluntary program cancellations, withholding changes, direct deposit updates

Specific Responsibilities

Respond to telephone and email inquiries from employees and managers relating to all aspects of benefits & total compensation programs and their administration in order to anticipate, advise, educate and explain; or elevate the inquiry to subject matter experts when
Assumes ownership of employee/manager issues/inquiries until successfully
Integrates knowledge while assisting employees and managers on various programs by:
Educating and advising on features and application of plans and programs
Interpreting and applying guidelines/procedures established by the company and department
Completing or training the employee to complete transactions through self-service
Utilizes technology tools for troubleshooting and service center support (HRMS, My Stuff, password resets, myPlan, WebEx Contact Center, intranet)
Process enrollment changes, benefits related employee request forms and HR expense invoice payments. Review system reports to ensure quality control and compliance with guidelines, policies and internal/external auditing
Identifies and recommend process improvements by participating in administrative staff meetings, annual open enrollment activities, benefit fairs and extended learning opportunities. Support benefits department projects through goal setting, career development plans and knowledge sharing initiatives.
Promotes a team oriented approach by developing partnerships with managers, team members, and consulting groups to ensure employee needs are addressed
Other duties as assigned

Competencies and Skills

General knowledge of Human Resources programs, policies, and initiatives

General knowledge of HRMS/Payroll system, 401(k) and retirement administration systems, vendor client administration portals

Strong written and verbal communications skills

Organizing and planning skills

Relationship building skills/strong partner focus

Conflict management skills

Strong team orientation


High school required. Bachelor’s degree in business administration/human resources management preferred or an equivalent combination of education and experience

2-3 years of experience in customer service required

2-3 years of call center experience preferred

About Us

First Horizon (NYSE- FHN) is a top 25 bank in the U.S. with over 150 years in business. We offer an award-winning diverse culture and socially responsible workplace. As a strong financial institution, we also provide opportunities for career growth. Join us and represent the distinguished First Horizon organization with our stellar team of associates by applying today!

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

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