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Check with seller Information and Reference Services Associate – 032422 Kansas City

Published date: April 3, 2022
  • Location: Kansas City, Missouri, United States


Job Type:

Job Code:

Central Library

Hours Per Week:

$17.98 per hour

Posting Publication Date:
03/24/2022 - 10:45am

Job Summary and Important Information:

  • Reports to Information Services Supervisor
  • 20 hours/week
  • Wage: $17.98 per hour
  • There will be hours worked in both the Information and Reference Services department and the Central Technology Center.
  • Position open until filled

Mon 3 pm – 7 pm

Tue 3 pm – 7 pm

Wed 3 pm – 7 pm

Sat 8:30am – 5 pm

Schedule subject to change.

What You’d Do:
  • Provides reference, information, community referral and electronic assistance with unique attention paid to patrons' diverse needs.
  • Provides responses to reference queries in person, on the telephone, and on-line.
  • Assists customers in the use of online resources.
  • Recommends and retrieves materials in support of customer requests.
  • Assists in maintenance of copying machines and reader printers, assists customers in their use, makes adjustments, and calls for service when necessary.
You Need:
  • Excellent oral and written communication skills
  • Excellent interpersonal skills
  • Ability to learn the use of varied reference sources, including electronic sources
  • Excellent customer service skills
  • Intermediate computer skills with the ability to walk our customers
  • The ability to speak and understand English is required. Additional consideration may be given to individuals that are fluent in any non-English languages spoken in the Kansas City area including Somali, Swahili, Spanish, Arabic, French, Dari, Pashto, and Vietnamese.
  • Minimum Qualifications for this position include a Bachelor’s degree and relevant experience. This qualification can also be met by an equivalent combination of education, work experience, and life experiences.
How to Apply:
Please apply for this position through our web application system. We will only be accepting applications submitted through this system. If you are chosen for an interview, the hiring team will reach out to you directly. Once the position is filled, other applicants will receive an email from us. Please note that we cannot respond to requests for application status and generally do not provide interim updates to applicants.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.

For All Openings:
All persons hired for the Kansas City Public Library must pass a background check for criminal records. You must be at least 16 years old and have completed the 9th grade to work at any of our libraries. Unless otherwise specified, we require a completed application, even for positions requesting a resume and/or questionnaire. The Kansas City Public Library is an equal opportunity employer committed to cultural diversity.

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