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Check with seller Manager Product Development - Service Experience Boston

Published date: April 3, 2022
  • Location: Boston, Massachusetts, United States


SHIFT: Day Job

SCHEDULE: Full-time

Job Title: Manager Product Development - Service Experience
Location: Flexible/Work from Home

Be part of an extraordinary team
We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Responsible for managing the development and implementation of new products and modifications of existing products.

Primary duties may include, but are not limited to:

  • Implements new products or product changes/enhancements.
  • Develops recommendations on new product designs.
  • Translates business goals and objectives into tactical plans.
  • Ensures products meet competitive and legislative needs.
  • Monitors product development for compliance.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.
  • Analyzes business requirements and business objectives.
  • Coordinates and directs team members to meet deadlines.
  • Ensures that service levels meet agreed-upon standards with business owners. Conducts gap analysis discovery between business requirements and system functionality.
  • Acts as the business subject-matter expert to other implementation initiatives, including conversion, and interface development.
  • Collaborates with other product managers on periodization and delivery of product roadmap.
  • Clearly articulates, communicates and documents product vision and business needs into high level requirements / EPICs / use cases
  • Collaborates with, and provides direction to team members and product peers in order to deliver on the highest priority business needs
  • Partners across organization with other product managers and owners to ensure alignment and delivery of integrated solutions

Minimum Requirements:
Requires a BA/BS degree and a minimum of 5 years of related experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Qualifications:
  • Healthcare experience preferred.
  • Experience with contact center technology stacks, telephony and IVR, desktop CRM solutions and ancillary applications used by operations.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World's Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact for assistance.

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