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Check with seller Medical Customer Service-Central Support/Pre-Qualification Boise

Published date: April 3, 2022
  • Location: Boise, Idaho, United States

Company Description

Founded in 1948, Norco is headquartered in Boise, Idaho and has more than 70 branches in Idaho, Montana, Oregon, Nevada, Washington, Utah and Wyoming. As a family and employee owned company we operate the nation's largest independent gas manufacturer/distributor of welding, safety, medical equipment and supplies. Norco is proud to be among the thousands of privately-owned businesses nationwide that offer their employees a meaningful stake in the business through employee stock ownership (ESOP).

At Norco we share a common mission: "Serving You Better." Treating customers, suppliers and each other with respect and dignity is our top priority. We work hard every day to serve others and create rich lives for our employees, their families, and the communities where we work and live.

Job Description

Norco, Inc. is currently offering a signing bonus of $1,500 for this position. Details of the signing bonus can be discussed during the interview. (Applies to full-time direct new hires only)

Norco is currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Pre-Qualification Team. This team is responsible for the patient’s first experience with Norco regarding their new prescriptions. Duties include but are not limited to maintaining and entering patient profile information, communicating with patients and referral sources to ensure complete and accurate account details, and initiating customer contact. Other responsibilities include, but are not limited to:

Communicate with customers in a professional and enthusiastic way
Identify customers' needs, clarify information, research every issue and provide solutions
Keep records of customer conversations in Norco's electronic system in a comprehensible way
Meet personal qualitative and quantitative targets
In-depth knowledge of products, placements, availability, price and use
Educate patients/clients on medical products and services
Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
Process customer orders and accurately input orders into computer systems
Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
Perform other tasks as assigned or necessary


Ability to answer billing and other customer questions or direct to proper billing personnel
Strong phone and verbal communication skills along with active listening skills
Ability to multi-task, set priorities, and manage time effectively
Good typing and 10-key skills
Ability to sit for extended periods of time
Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
Medical background, including Respiratory Therapy and/or Nursing experience, is a plus

Additional Information

Norco offers a competitive compensation/benefit package, including:

Employee Stock Ownership Plan (ESOP)
Health, Vision and Dental Insurance
Health Savings Account (HSA)
Medical and Dependent Care Flex Accounts (FSA)
Life Insurance provided at no cost to employee by Norco through United Heritage
Supplemental Accident, Disease, and Life Insurance through Colonial Life Insurance
Employee Tuition Reimbursement
401(k) with Employer Matching
Wellness Program
Employee Discount on products sold by Norco

Norco, Inc is an Equal Opportunity/Affirmative Action Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Norco, Inc is a drug-free workplace

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