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Check with seller Member and Visitor Services Representative Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

About Denver Botanic Gardens: Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, the Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family – as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online at www.botanicgardens.org.

Denver Botanic Gardens is currently hiring for a Part Time Member and Visitor Services Representative in our Membership Department! Read below to see if the requirements might be a good fit for you:

Job Summary: Provides positive visitor experience through prompt, pleasant and courteous service. Processes transactions for items at Denver Botanic Gardens including, but not limited to, general admission, memberships, classes, events and tours. Oversees lost and found and wheelchair and stroller checkout. This position requires several forms of communication with the public, including but not limited to phone, computer and in person interactions. The incumbent must have the ability to accurately enter data, count money and balance a cash drawer in a fast-paced and high-volume environment.

Education/Experience: High School diploma or GED required. Minimum one year’s experience working in admissions in a museum/cultural environment or similar type organization preferred. Must be detail oriented and flexible. Possess excellent inbound and outbound customer service phone skills as well as written and spoken communication skills and strong analytical skills. Strong computer skills in Windows-based applications, retail POS software management and Raiser’s Edge and ATMS software preferred.

Essential Job Duties:
Provides outstanding customer service to all staff, visitors, and DBG customers, including but not limited to phone, in-person, written, verbal, and electronic communication.
Proactively seeks to be knowledgeable of all DBG horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
Opens, closes and reconciles daily ATMS shifts.
Create bookings and process sales for general admission, classes, tours, and events offered at Denver Botanic Gardens.
Handle all aspects of onsite and phone membership sales, including: taking payment through ATMS, recording member data in Raiser’s Edge and printing member cards.
Help members with redemption of complimentary tickets to York St. and Chatfield Farms events.
Run daily attendance and member reports.
Help members and non-members with account management.
Oversee lost and found and wheelchair and stroller checkout and at Information Desks in Boettcher Memorial Center and Freyer-Newman Center.
Stock and maintain brochures, rack cards, etc at Information Desks
Greet meeting/event guests and contact appropriate staff.

Other Job Duties:
Maintain regular admissions hours, as well as operate during special events, including evenings and weekends as necessary.
Act as a positive role model.
Work with all departments to assure highest quality experience for all DBG visitors within the Visitors Center, Resource Center, Mordecai Children’s Garden and throughout the Gardens.
Perform other duties or special projects as requested by management.

The above statements are intended to describe the general nature and level of work performed by people assigned to this job. This is not an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Compensation: $17.86 to $20.19 Per Hour

Effective immediately, Denver Botanic Gardens will require new employees to provide proof of full COVID-19 vaccination or request a variance for medical or religious reasons (please contact Human Resources for the necessary forms if you wish to apply for an exemption). Please provide proof of your vaccination to orientation.

Denver Botanic Gardens has an incredible benefits package for eligible employees!

Our major benefits include a choice of Medical Plans, a Dental and Vision plan and Life Insurance plan. We have Flexible Spending Accounts (FSA) and a Healthcare Spending Account (HSA).

DBG also offers a generous Retirement Savings Plan with Company contribution of 6% after one year of service for eligible participants.

DBG also offers paid holidays, vacation, sick time, and access to personal lines of insurance. Additional benefits include short-term and long-term disability coverage, an Employee

Assistance Program (EAP), and an RTD ECO pass.

For eligible employees, DBG employment also includes a complimentary Denver Botanic Gardens Membership, access to Gardens education classes and summer concert tickets.

Come work for a place that offers you SO much more than just a paycheck!

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