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Check with seller Operations Assistant- Child Welfare- Denver Human Services Denver

Published date: April 3, 2022
  • Location: Denver, Colorado, United States

About Our Job

About Denver Human Services

Denver Human Services provides assistance benefits and protection and prevention services to one in three Denver residents. Assistance programs include food, cash and medical benefits, child care, child support, employment first, veterans' services and general assistance for eligible Denver residents. Protection & Prevention services are provided via child, youth and adult protection, along with community-focused programming, including in-home services, designed to strengthen families and prevent future occurrences of abuse or neglect.

About Protection & Prevention

Denver Human Services works to protect Denver's children, youth, adults, and elders by providing services and advocacy while promoting family stability, respecting diversity, and working to create and strengthen connections to community resources. We work to prevent abuse by providing education, resources, and support to parents, families, and community organizations.

Denver Human Services is seeking a dedicated, passionate, enthusiastic and self-motivated individual to join the System Support team of the Child Welfare Division as a System Support Operations Assistant. In this role, you will provide technical support to Child Welfare staff for the various programs used within the division and serve as a lead for the System Support team.

Overall, the System Support Operations Assistant will:
Provide support to Trails users, including:
Troubleshooting problems and submit tickets
Advising on the best course of action for entering data into Trails
Training users on how to navigate the system, both teaching classes and providing hands on one-on-one support
Monitor the Trails Help Desk line and perform password resets
Serve as backup for the System Support Administrator on the County Trails User Group
Provide backup support for all staff members on the team, specifically for data share requests and onboarding/revocations of staff
Provide training for system updates to all Child Welfare staff
Perform other duties as assigned
This position requires an online assessment or test. Once you complete your application, if you meet the qualification for the position you will receive an email from AssessmentTeam@denvergov.org with a link to the assessment or test. We recommend that you add AssessmentTeam@denvergov.org to your safe sender list. If you do not receive the email within 30 minutes of applying, please contact AssessmentTeam@denvergov.org .

About You

Our ideal candidate will have:
Technical expertise and is computer savvy
Experience using the Trails system
Knowledge of child welfare policies and procedures
The aptitude to be personable, patient, and respectful
The ability to effectively train others

We realize your time is valuable so please do not apply if you do not have at least the following required minimum qualifications:

Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Experience Requirement: Three (3) years of clerical experience at the type and level of an Administrative Support Assistant IV.
Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirement.
License/Certifications: Requires a valid Driver's License at the time of application.
About Everything Else

Job Profile

CA0653 Operations Assistant

Position Type

Unlimited

Position Salary Range

$19.31 - $28.97

Starting Pay

Although our full pay range is listed above, the budgeted hiring range for this position will most likely be between $19.31- $24.14.

Agency

Denver Human Services

Assessment Requirement

Microsoft Office 2010 Fundamentals

The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

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