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Check with seller Pre-Service Scheduler I Chicago

Published date: April 3, 2022
  • Location: Chicago, Illinois, United States

PRE-SERVICE SCHEDULER - REMOTE

Full-time includes benefits

Monday-Friday 10:30 a.m. - 7:00 p.m., Every 5th Saturday 7:30 a.m. - 4:00 p.m.

Position Requirements:
High School Graduate.
Typically requires 1 year of experience in health care, insurance industry, call center or customer service setting.

Knowledge, Skills and Abilities Required:
Ability to problem solve in a high profile and high stress area, working independently to set and meet deadlines and prioritize work.
Ability to identify and understand issues and problems. Examines data and draws logical conclusions based on information available.
General computer knowledge.
Must be able to comply with remote work standards.
Must be able to sit the majority of the workday.
May include intermittent light travel.
Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.

Purpose:
Ensures prompt, courteous service to patients, physicians, physician office staff and participating hospital departments by providing accurate and expedient scheduling. Accurately collects, analyzes, and records demographic, insurance/financial and clinical data from multiple sources and obtains other information necessary for scheduling and registration. Interview’s patients to accurately determine scheduling needs. Coordinates the scheduling of appointments for all outpatient diagnostic testing and procedures for Advocate Aurora Health to best meet the patient and department needs. Informs customers of insurance requirements, prepayment financial obligations and handles financial transactions.

Accountabilities:
Accurate utilization of computerized central scheduling system to provide customers with timely, courteous, and proficient scheduling. Appropriately uses tools and resources to prevent scheduling conflicts and ensures proper test sequencing when multiple testing is ordered.
Accurately enters all required patient Registration data (i.e., demographic, insurance, contacts). Ensures patients are registered within time frame set by policies.
Completes the Medicare Questionnaire for all Medicare patients. Maintains knowledge of and reference materials for Medicare, Medicaid and third-party payer requirements, guidelines and policies, insurance plans requiring preauthorization/referral and a list of current accepted insurance plans.
Provides patients/customers with accurate preparation and arrival instructions prior to exam.
Accurately obtains and transcribes orders for scheduled outpatient exams.
Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency.
Attends all mandatory in-services 100 percent and completes all mandatory safety in-services and skill competencies as required.
Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area.
Participates in department staff meetings and keeps abreast of continuing education to ensure effective communication and to maintain skill competency. Attends all mandatory in-services 100 percent and completes all mandatory safety in-services and skill competencies as required. Seeks education opportunities to increase knowledge in department procedures as it relates specifically to scheduling needs for that area. Actively participates in group projects to problem solve department issues.
Knowledgeable concerning the operations of the various Advocate Aurora Health departments.

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