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Check with seller Public Service Supervisor Des Moines

Published date: April 3, 2022
  • Location: Des Moines, Iowa, United States

Salary $45,136.00 - $84,240.00 Annually

Location Ankeny - 50021 - Polk County, IA

Job Type Full-time

Agency 645 Iowa Department of Transportation

Job Number 22-03034

Closing 4/10/2022 11:59 PM Central

Point of Contact Mary Demuth - Mary.Demuth@iowadot.us

Job Description

Are you looking for a new opportunity? Do you want to be a part of the Iowa Department of Transportation's (DOT) commitment to service? If so, look no further!

The Motor Vehicle Division at the Iowa DOT is in search of a Public Service Supervisor to supervise and help develop employees in the customer service bureau and their support teams. This position will also be responsible for team and individual professional development, facilitate team meetings, defining responsibilities and boundaries, giving clear direction so all employees understand their section goals, and how to properly respond to the questions they are asked either over the phone or by correspondence.

Iowa DOT s Mission is Making Lives Better Through Transportation. To accomplish our Mission, the person selected for this position will demonstrate actions and behaviors guided by the Iowa DOT s five CORE values: Safety First, People Matter, Customer Focused, Servant Leadership, and Integrity Without Exception.

What you ll need:
Solid leadership and time management skills
Passion for customer service
Ability to develop employees based on their individual strengths
Proactive problem-solving skills, creativity, and critical thinking
Motivated, friendly, inclusive attitude
Strong communication skills both oral and written
Ability to leave both onsite and virtual teams.

Here is what you ll do:
Supervise customer service bureau teams and their support teams and hand special correspondence.
Provide direction and training so all employees are given information on laws, rules, policies and procedures that is clear and current.
Responsible for handling complex, 2nd tier calls for the unit, and assist by answering employee t questions and complex customer situations.
Responsible for making return phone calls to the public, courts, other government agencies regarding policies and procedures, rules and regulations, complaints, and requests for assistance requiring supervisory assistance.
Assist as a back up to other CSB Public Service Managers and Supervisors as needed.
Help with special requests and projects when directed.
Some day and overnight travel may be required.

What s in it for you?

Collaborative, positive work environment
Flexible work schedule
Employee discounts from a variety of vendors

Competitive benefits package:
https://das.iowa.gov/sites/default/files/hr/documents/employment/Benefits_Beyond_the_Paycheck.pdf (Download PDF reader)

If you require a reasonable accommodation in completing any screening, interviewing, pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to the following email: aa-eeo@iowadot.us

Reasonable accommodation such as: interpreter, translator, written materials, modified equipment / devices, ADA access, etc. This does not include scheduling needs.

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1) Graduation from high school (or GED equivalent) and experience equal to four years of full-time work experience in general office administrative support; specialized technical program support; or program administration, development, management, or operations.

2) All of the following (a, b, and c):
Graduation from high school (or GED equivalent); and
One year of full-time work experience in general office administrative support; technical program support; or program administration, development, management, or operations; and
A total of three years of education and full-time experience (as described in part b), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education.

For additional information, please click on this link to view the job description (Download PDF reader).

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