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Check with seller Service Advisor Louisville

Published date: April 3, 2022
  • Location: Louisville, Kentucky, United States

Automotive Service Advisor

Outstanding opportunity for an experienced Service Adviser.

Mercedes-Benz of Louisville is searching for an experienced Service Advisor. Must have a positive attitude, well developed customer service skills, embrace a lifelong pursuit of learning, and pursue a goal of achieving the highest level of customer service excellence. MUST have experience as a Service Advisor at a new car dealership with any brand. Working knowledge of CDK/ADP is highly preferred.

This is a commission-based opportunity with an annual compensation range of $40k-100k.

About Us:
Earning and keeping the trust of our customers, employees, and community is what drives us.!

Competitive pay
Health Insurance – Eligible for No monthly insurance premium for employee – spouse and dependents may be added for a monthly premium
Paid training
Dental, Vision, HSA and Life Insurance
Short Term Disability Insurance
401(k) with company contribution
Closed on Sundays
Paid Vacation
FMLA extended to employees satisfying federal requirements.
Employee discount on new vehicle purchases, service, and parts.
Opportunities for advancement!
A professional and respectful work environment

Automotive Service Advisor Duties:
Promptly greet customers in the service drive
Perform a walk-around of customer vehicle to document existing damage, tire condition, and note any opportunities to provide services such as detail, dent removal, or address paint chips.
Listen to customer's complaints and description of symptoms; clarify description of problems; check vehicle maintenance records.
Verify warranty and service contract coverage by examining records and papers, explaining provisions and exclusions.
Generate service order estimates and quotes for customers based upon a menu of recommended services
Understand the technician's diagnosis and service recommendations.
Verify availability of required repair parts.
Explain cost, service process and time requirements to customers in detail
Establish completion expectations with the customer.
Monitor repair progress.
Inform customer when vehicle is ready and customer concerns have been addressed
Interpret and clarify repair procedures with the customer.
Document information about services performed or recommendations.
Explain any cost adjustments to customers
Maintain satisfactory Customer Service scores as prescribed by the Manufacturer and Dealer.
Schedule appointments and maintain an organized schedule
Conduct post-repair follow-up
ADP / CDK experience preferred

Job Qualifications:
Must have a positive attitude and driven to provide an awesome customer service experience
Detail and goal oriented
Must have great customer service skills, follow up and sales experience
Must be able to pass background & drug screening
Must have valid driver’s license

Job Type: Full-time

All inquires are confidential.

Contact seller Share

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