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Check with seller Support Services Analyst Sioux Falls

Published date: April 3, 2022
  • Location: Sioux Falls, South Dakota, United States

Job ID: 18580

Agency: Bureau of Information and Telecommunications

Location: Sioux Falls

Salary: $21.51-$29.07/hour, depending on experience

Pay Grade: IT4

Closing Date: Open Until Filled

This is a Full-Time 40 Hours Weekly position with the Bureau of Information and Telecommunications. For more information on the Bureau of Information and Telecommunications, please visit

The Bureau of Information and Telecommunications has a full-time permanent position in the State of South Dakota for a Support Services Analyst. Under administrative supervision, applies depth of knowledge and skill in complex and varied work situations with limited need for direction ensuring users are timely notified of issues or problems. Also ensures standardized and effective communication.

Benefits of working for the State of South Dakota include:
employee health premiums paid at 100%;
6% fully matched retirement plan. Includes long term disability and family survivor benefits;
longevity pay;
$25,000 paid life insurance;
flexible work schedule;
generous leave policies;
stable industry sector;
the ability to maintain a great work/life balance;
little to no over-time.

The Ideal Candidate Will Have:
Associates Degree in Information Systems or related field or 4 years of previous work experience in the field of Computer Support is preferred.

Knowledge of:
Microsoft operating system, Microsoft Office and related products;
principles, theories, and concepts of computer science;
operation and maintenance of computers and associated equipment;
data processing principles and applications;
customer service techniques and principles.

Ability to:
identify and resolve hardware/software issues on various computer hardware platforms;
complete work within the assigned timeframes;
communicate information concisely and accurately, both oral and written;
work in a team environment and independently;
learn new technologies as they change over time.


Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers employer paid health insurance plus ten paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information at This position is a member of Class A retirement under SDRS.

Must apply online:

You must apply online, emailed resumes or submissions will not be accepted.

South Dakota Bureau of Human Resources

Telephone: 605.773.3148 Email:

"An Equal Opportunity Employer"

Apply Now

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