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Check with seller Q & T Specialist-Child Support Srvcs Charlotte

Published date: April 3, 2022
  • Location: Charlotte, North Carolina, United States

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Salary range: $48,640.00 - $72,960.00

Apply by: 4/7/2022

This is an exempt (salaried) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an of the applicant’s salary history and qualifications in comparison to the market rate and requirements for the job.

This position reports to the Q&T Supervisor and works on day-to-day tasks that support the learning and development of staff for the entire Child Support Services Division. This position will include one on one trainings and presenting/facility trainings for large groups, such as New Hire Employee Orientations, Employee Service Culture training, and Child Support Policy, Procedure and Practical trainings. Also, you will develop policy knowledge checks, training presentations, training guides/tipsters, job aids, and conduct quality reviews for data reliability, accuracy, and compliance and develop specific trainings as needed.

The Child Support Quality & Training (Q&T) Unit promotes a progressive learning environment, whereby staff cannot imagine NOT succeeding. We train to develop; train to empower; train to focus on quality and performance excellence. Training is more than just the simple transference of knowledge. You have to know how to organize that knowledge, properly present it in a variety of formats for employees who have different learning styles can understand and learn. To support our training efforts, we are seeking a talented Q&T specialist who embodies this vision and mission.

Position Summary
Plans, develops, and conducts various training and quality assurance programs for an assigned area. This position, under direct supervision, is responsible for conducting quality control reviews and providing technical assistance and educating staff on interpretation and application of quality of care standards; and identifying training needs, developing training plans, establishing training schedules and coordinating logistical aspects of training; providing and coordinating the provision of training; and preparing correspondence, reports, and records regarding training and development programs.

Essential Functions
Perform root-cause analyses and assessments at the organizational, team, and individual levels.
Test services, analyze results, and make recommendations for improvements.
Ensure service meet specifications and understand and ensures regulatory compliance.
Develop and implement processes and procedures meant to improve quality throughout an assigned area.
Perform reviews of finished or in-process procedures, analyze data, and identify trends in defects.
Investigate quality failures and recommend changes to internal procedures to prevent future quality issues.
Assess and report on the impact of process changes on quality.
Develop assessment tools and data collection methods in order to identify service delivery/compliance problems, and participating in the alteration of systems as necessary.
Identify skill or knowledge gaps within assigned area and develops training content in response to identified training needs.
Select training tools or training delivery mechanisms, based on the material being taught and the audience being targeted.
Develop, conduct, and evaluate training sessions and programs.
Monitor, evaluate, or record training activities or program effectiveness.
Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.
Schedule classes based on availability of classrooms, equipment, or instructors.
Attend meetings or seminars to obtain information for use in training programs or to inform management of training program status.

Minimum Qualifications
Experience: Minimum of two years of quality control or training experience.
Education: Bachelor's degree in a related field.

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications: N/A

Preferred Qualifications: 3-5 years direct Child Support experience. PowerPoint presentation skills highly desired.

Knowledge, Skills and Abilities
Knowledge of
Modern office practices
Training technical information
Expertise in one or more of the following programs: Adult Medicaid, Family and Children's Medicaid, Food & Nutrition Services, Work First Family Assistance
Working knowledge of quality assurance program practices; planning and development of assessment tools and techniques to include use of software and reporting mediums
Principles, practices, methods and theories of training and employee programs
Adult learning theories and of training and development principles, practices and methods
E-learning and other technological solutions and the ability to effectively use these platforms to develop and deliver training

Develop recommendations to solve problems in different program service areas by assisting in planning goals and developing deficiency resolutions
Provide technical assistance, consultation to staff
Exercise judgment and discretion in interpreting and applying quality standards, policies and procedures
Communicate effectively with professional and administrative personnel
Maintain effective working relationships with various staff
Assess problems and coordinate resolutions with various parties

Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one’s area and other areas, teams, departments, units or organizations to help achieve business goals
Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships
Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided
Developing Others: Planning and supporting the development of individuals’ skills and abilities so that they can fulfill current or future job/role responsibilities more effectively
Driving for Results: Setting high goals for personal and group accomplishment; using measurement methods to monitor progress toward goals; tenaciously working to meet or exceed goals while deriving satisfaction from that achievement and continuous improvement
Formal Presentations: Presenting ideas effectively to individuals or groups; delivering presentations suited to the characteristics and needs of the audience

Computer Skills
Proficient in various computer applications including Microsoft Office Suite

Work Environment
Works in an office setting with moderate noise

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement
This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor’s request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.

Mecklenburg County requires proof of COVID-19 vaccination as a condition of employment for any new Mecklenburg County employees.

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