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Check with seller Remote Claims Research Associate Sioux Falls

Published date: April 3, 2022
  • Location: Sioux Falls, South Dakota, United States

About CCC

CCC Intelligent Solutions Inc. is the technology platform for the P&C insurance economy. CCC technology, insights, and support connect industries – insurers, automotive manufacturers, collision repairers, parts suppliers, lenders, fleet operators and more – to advance decision-making, productivity, and customer experiences for thousands of clients worldwide. Clients leverage CCC’s network management, data management, AI, operational workflows and customer experience solutions to efficiently scale, interact, transact and achieve their unique business objectives. CCC was ranked a best mid-sized company to work for by Forbes (2019). BuiltIn Chicago, Austin and LA named CCC a top place to work in 2020 & 2021. Diverse perspectives and experiences are core to CCC’s success and award-winning culture of more than 2,000 employees worldwide. We hold inclusion as a core value and are committed to celebrating and cultivating the diversity of our team. With a 40+ year track record of innovation, CCC’s tenacious spirit and growth mindset turn next generation technology into real world solutions and empower team members to expand their knowledge and potential. Headquartered in Chicago, CCC has 7 locations worldwide and is listed on the New York Stock Exchange (NYSE: CCCIS). Find out more about CCC Intelligent Solutions by visiting

Job Description Summary

Conduct research to determine the fair, local-market value for vehicles involved in a potential total loss using the Internet and our proprietary database. This position works closely with claim adjusters from top insurers and auto deal¬erships across the United States. Initial onboarding and training will be remote, with the option to remain remote post-training or to transition into our Sioux Falls, South Dakota, office, dependent upon vaccination status, while adhering to CDC guidelines during the pandemic. A desktop computer, dual monitors, keyboard, mouse, web cam and headset will be provided. Starting wage is $16.50 per hour, plus eligibility for monthly incentives and annual company bonus dependent upon performance. This opportunity requires no selling or collections, benefits available from day one and promotional opportunities within 6 months dependent upon performance. Be part of a team that will provide you top-notch training, exceptional support and world class Net Promoter and Employee Engagement Scores.

Job Duties

Establish fair market value of vehicles assisting insurers in claim settlement
Update vehicle information and determine the availability and price of new or used vehicles
Some outbound calling (non-sales related) required to automobile dealerships and adjusters
Maintain relationships with dealers and claim adjusters
Provide supplemental research as requested
Adhere to attendance, production, quality and other metric standards


No prior insurance or automotive experience is required, as we will train individuals with a desire to learn and develop
High school diploma or equivalent
1-2 years prior customer service experience required
Strong verbal and written communication skills
Attention to detail
Exceptional organization skills with attention to detail
Possess a positive attitude and desire to provide outstanding customer service
Career oriented
Strong technical aptitude
Ability to work independently
Quiet and professional home work environment free of distractions
High-speed internet connection (DSL or cable modem – non-cellular – with minimum speed of 20 mbps download and 10 mbps upload)

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