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Check with seller (Remote) Telephonic Intake Representative Portland

Published date: April 3, 2022
  • Location: Portland, Maine, United States

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:
SUMMARY: Under direct supervision, the Telephonic Intake Representative is responsible for handling inbound calls from employees, employers and leave management vendor reporting a disability claim.

Promptly takes inbound calls from employees, employers and Leave Management vendor including new claim Intake scripts reporting a disability and or absence claim in a professional manner, adhering to service standards
Accurately identifies employee eligibility information, obtains required information and posts new claims in the administrative system
Follows up with claimants, employers and physicians to obtain missing claim information
Answers questions related to claim process/workflow, explains basic contractual questions and responds to various claim inquiries
Works collaboratively with other staff members to facilitate the accurate posting of claims
Develops and maintains online claim data, including letters
Ensures complete and accurate claim file documentation
Assists in maintaining business process documentation, as new procedures are developed and best practices are identified

Assist with administrative requests
Assist with department projects as needed
Other duties and responsibilities as assigned

Minimum 1 year work experience required, 1 year customer service experience preferred
High school diploma or equivalent required
Excellent communication skills, both written and verbal, with a pleasant and professional communication style
Strong interpersonal skills and customer service focus
Ability to initiate and prioritize regular work duties and small projects,
Ability to multitask, be detail oriented, organized, and exercise good time management skills
Must possess basic contract knowledge and have the ability to interpret and communicate various provisions
Ability to work independently and as part of a team
Good computer skills; proficient in PC environment, with basic skills in Excel, Word and email systems
Ability to use office equipment including fax machine, photocopier, and printer
Ability to work professionally and effectively with co-workers, clients, claimants, vendors and others with whom DRMS does business

Sun Life Financial (U.S.) Services Company, Inc. is a federal contractor subject to Executive Order 11246, Section 4212 of the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such the company is committed to taking positive steps to implement the employment-related aspects of the company’s equal employment opportunity policy. It is the company’s policy to take affirmative action to employ, advance in employment, and otherwise treat qualified minorities, females, protected veterans, and individuals with disabilities without regard to their race/ethnicity, sex, veteran status, or disability.

Pursuant to 41 CFR §§ 60-300.44(f)(1)(ii) and 741.44(f)(1)(ii), we hereby notify you of our company policy related to our affirmative action efforts and request appropriate action on your part.

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

Sun Life is committed to the health and safety of all those in our workplaces and our communities. In accordance with Sun Life’s Vaccination Policy (United States):

Fully virtual employees are not subject to any vaccination policy, unless planning to visit a Sun Life office.

Employees working in our U.S. Sun Life offices must be vaccinated. Individuals who are unable to be fully vaccinated due to a legally approved exemption for medical or religious reasons in accordance with US employment legislation, may request an accommodation.

Client-facing employees who are part of Sun Life U.S. business operations and regularly meet with others in-person, such as brokers, employer Clients, prospects, partners, dentists, and others, must be vaccinated or test weekly and follow any rules for masking or other precautions that are required at the meeting location.

Job Category:
Customer Service / Operations

Posting End Date:

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