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Check with seller Seasonal (Temporary) Comment Card Evaluator Bridgeport

Published date: April 3, 2022
  • Location: Bridgeport, Connecticut, United States

Seasonal Position June – September, Full Time (M-F, 9-5PM)

SUMMARY: Responsible for sorting, reviewing, and processing all guest feedback and metrics on the comment cards that have been received upon tour completion.

POSITION DUTIES/RESPONSIBILITIES:
Enter all guest comment card feedback received from individual tours in accordance with established company guidelines in a timely manner.
Sort and analyze guest comments and choose appropriate supplier category into which feedback will be entered and then shared with both colleagues and outside partners
Identify comment cards that require personalized response and/or office intervention based on guest feedback and insert appropriate verbiage based on company guidelines
Provide professional written response aligned with guest feedback
Establishes a collaborative role working with colleagues within our Worldwide Operations Department in order to analyze guest feedback and identify correct supplier
Must perform other duties and responsibilities as required.

KNOWLEDGE/SKILL REQUIREMENTS:
High school diploma and previous demonstrated success in working in a response based customer services environment
Demonstrated proficiencies in various computer applications
Demonstrated success in the processing and response of volumes of data
Strong oral and written communications skills

RESULTS/EXPECTATIONS:
Accurate and timely processing of all guest comment cards received after the completion of client tours
Must continuously meet/exceed assigned business goals
Tauck is recognized as a world leader in deluxe escorted vacation tours; a fast growing company in a thriving industry. We offer more than 150 intriguing, all-inclusive vacations to the most popular worldwide destinations. These creative itineraries, with spectacular sightseeing and premium accommodations, are carefully choreographed to create enriching experiences and enlighten travelers interested in high quality, cultural vacations.

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