Find Jobs In United States - Find the Best Jobs online
 

 

 

Check with seller Software Support Analyst I Boston

Published date: April 3, 2022
  • Location: Boston, Massachusetts, United States

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital–and tools that work every day to help people stay well, longer. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We're also ensuring that our health solutions connect to other companies' networks. Because when objectives align, everyone wins. And as we work today to drive better care and lower costs, we're developing more personalized solutions for tomorrow, utilizing machine learning, intelligent care paths, and predictive protocols. If you are an innovator who wants to make an impact we want to talk to you! We have exciting opportunities supporting Brightree by ResMed and MatrixCare by ResMed!

The Software Support Analyst Level I is an entry-level, full-time position reporting to the Software Support Manager and is a part of the Customer Experience team. A successful Software Support Analyst is a motivated, customer-centric individual who utilizes analytical skills to provide expert, creative solutions geared towards improving client outcomes. If you are passionate, articulate, and interested in helping others, then this is the place for you!

Let’s talk about Responsibilities

  • Provide effective support to customer inquiries regarding MatrixCare software solutions.
  • Utilize Salesforce to track customer information and report issues.
  • Contribute to the maintenance and improvement of both internal and customer-facing knowledge bases.
  • Troubleshoot client reported issues and escalate accordingly when needed.
  • Contribute to the monthly individual and team goals.
  • Participate in after-hours on-call rotation.
Let’s talk about Qualifications and Experience

Required:
Customer service experience.
Excellent verbal and written communication skills.
Strong listening skills with the ability to empathize.
Ability to work under pressure and efficiently handle multiple tasks.
Effective critical thinking and problem-solving abilities.

Preferred:
Bachelor’s degree, preferred but not required.
Call center experience and/or post-acute healthcare industry knowledge, preferred but not required

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now!

Contact seller Share

Useful information

  • Avoid scams by acting locally or paying with PayPal
  • Never pay with Western Union, Moneygram or other anonymous payment services
  • Don't buy or sell outside of your country. Don't accept cashier cheques from outside your country
  • This site is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

Related listings

  • Home Delivery Carrier - Furniture and Appliance Home Delivery Opportunities Available
    Home Delivery Carrier - Furniture and Appliance Home Delivery Opportunities Available
    Computer & IT - Boston (Massachusetts) - April 3, 2022 Check with seller

    Ryder Last Mile, is a leading provider of premium home delivery in furniture and appliances to thousands of homes and businesses throughout the United States. Do you own or currently lease a 26' Box Truck? If so, we are looking for independent ow...

  • Software Support Analyst I
    Software Support Analyst I
    Jobs - Boston (Massachusetts) - April 3, 2022 Check with seller

    As the multiyear winner of the Best in KLAS award for Long-Term Care Software and Home Health and Hospice EMR, MatrixCare is an industry leader in interoperability and is trusted by thousands of facility-based and home-based care organizations to imp...

  • Sales Associate/Beauty Advisor
    Sales Associate/Beauty Advisor
    Media, Communications & Writing - Boston (Massachusetts) - April 3, 2022 Check with seller

    By working at Sally Beauty, you would be part of the largest hair and beauty supplier in the world and we are on a mission to empower our customers to express themselves through hair – and we need passionate and talented people to make this happen!! ...

Comments

    Leave your comment (spam and offensive messages will be removed)

    Website using cooking and goole tagmanager

    Find jobs post jobs for free - wordhome - Site map xml

    chợ tốt việc làm - chợ tốt mua bán - chợ tốt bất động sản - rao vặt miễn phí - việc làm báo mua bán

    job in usa | job in singapore | job in taiwan | job in india